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`
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Copyright
Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting support@yealink.com.
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
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2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 and ICCS-03 Part V Rules
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to DocsFeedback@yealink.com.
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GNU GPL INFORMATION
Yealink SIP-T27G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the
license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
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About This Guide
This Guide
Note
In
About This Guide
Thank you for choosing the SIP-T27G IP phone, an ultra-elegant Gigabit IP phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer,
Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T27G IP phone.
Network Directory and Network Call Log features are hidden for IP phones in neutral firmware
version, which are designed for the BroadWorks environment. Please contact your system
administrator for more information.
Topics provided in this guide include:
Chapter 1
Overview
Chapter 2
Getting Started
Chapter 3
Customizing Your Phone
Chapter 4
Basic Call Features
Chapter 5
Advanced Phone Features
v
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User Guide for the SIP-T27G IP Phone
vi
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Table of Contents
Table of Contents
About This Guide
................................
................................
...........
v
In This Guide
................................
................................
................................
................................
..............................
v
Table of Contents
................................
................................
.........
vii
Overview
................................
................................
.........................
1
Hardware Component Instructions
................................
................................
................................
..................
1
Icon Instructions
................................
................................
................................
................................
.......................
3
Feature Status Icons
................................
................................
................................
................................
............
3
Line Key
Icons
................................
................................
................................
................................
........................
4
Other Icons
................................
................................
................................
................................
.............................
4
LED Instructions
................................
................................
................................
................................
........................
5
User Interfaces
................................
................................
................................
................................
..........................
7
Phone User Interface
................................
................................
................................
................................
..........
8
Web User
Interface
................................
................................
................................
................................
..............
8
Documentations
................................
................................
................................
................................
....................
11
Getting Started
................................
................................
.............
13
Packaging Contents
................................
................................
................................
................................
.............
13
Optional Accessories
................................
................................
................................
................................
.......
15
Phone Installation
................................
................................
................................
................................
.................
16
Phone Initialization
................................
................................
................................
................................
...............
18
Phone Status
................................
................................
................................
................................
...........................
19
Basic Network Settings
................................
................................
................................
................................
.......
20
Registration
................................
................................
................................
................................
.............................
22
Idle Screen ............................................................................................................................................................... 22
Entering Data and Editing Fields..................................................................................................................... 23
Customizing Your Phone
................................
.............................
27
General Settings .................................................................................................................................................... 27
Power Saving
................................
................................
................................
................................
......................
27
Backlight
................................
................................
................................
................................
...............................
30
Contrast ................................................................................................................................................................ 31
Language.............................................................................................................................................................. 31
Time & Date
................................
................................
................................
................................
........................
32
Administrator Password
................................
................................
................................
................................
.
34
vii
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User Guide for the SIP-T27G IP Phone
Key As Send ........................................................................................................................................................ 35
Phone Lock
................................
................................
................................
................................
..........................
35
Audio Settings
................................
................................
................................
................................
........................
38
Volume
................................
................................
................................
................................
................................
..
38
Ring Tones
................................
................................
................................
................................
...........................
40
Key Tone
................................
................................
................................
................................
...............................
42
BLF Ring Type
................................
................................
................................
................................
.....................
42
Contact Management ......................................................................................................................................... 43
Directory
................................
................................
................................
................................
...............................
43
Local Directory
................................
................................
................................
................................
...................
44
Blacklist ................................................................................................................................................................. 54
Remote Phone Book
................................
................................
................................
................................
........
56
Call History Management
................................
................................
................................
................................
..
58
Viewing History Records
................................
................................
................................
................................
58
Plac
ing a Call from History Records
................................
................................
................................
..........
58
Adding a Contact to the Local Directory/Blacklist
................................
................................
...............
59
Deleting History Records
................................
................................
................................
...............................
59
Disabling History Record
................................
................................
................................
...............................
60
Search Source List in Dialing ............................................................................................................................ 60
System Customizations....................................................................................................................................... 62
Logo Customization
................................
................................
................................
................................
.........
62
Headset Use
................................
................................
................................
................................
........................
63
DSS Keys
................................
................................
................................
................................
...............................
65
Account Management .................................................................................................................................... 78
Dial Plan
................................
................................
................................
................................
................................
80
Emergency Number
................................
................................
................................
................................
.........
86
Live Dialpad
................................
................................
................................
................................
.........................
87
Hotline
................................
................................
................................
................................
................................
...
87
Basic Call Features
................................
................................
........
89
Placing Calls ............................................................................................................................................................ 90
Answering Calls
................................
................................
................................
................................
......................
92
Ending Calls
................................
................................
................................
................................
.............................
93
Redialing Numbers
................................
................................
................................
................................
...............
93
Recent Call In Dialing .......................................................................................................................................... 93
Auto
Answer
................................
................................
................................
................................
............................
95
Auto Redial
................................
................................
................................
................................
..............................
96
Call Completion
................................
................................
................................
................................
.....................
97
ReCall
................................
................................
................................
................................
................................
.........
98
Call Mute .................................................................................................................................................................. 99
Mute a Call .......................................................................................................................................................... 99
Mute While Dialing
................................
................................
................................
................................
........
100
Keep Mut
e
................................
................................
................................
................................
.........................
100
Call Hold/Resume
................................
................................
................................
................................
...............
100
viii
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Table of Contents
Do Not Disturb (DND)
................................
................................
................................
................................
.......
101
Call Forward
................................
................................
................................
................................
..........................
106
Static Forwarding
................................
................................
................................
................................
............
106
Dynamic Forwarding
................................
................................
................................
................................
.....
114
Call Transfer
................................
................................
................................
................................
...........................
114
Blind Transfer
................................
................................
................................
................................
....................
115
Semi
-
attende
d Transfer
................................
................................
................................
................................
117
Attended Transfer
................................
................................
................................
................................
...........
118
Call Waiting
................................
................................
................................
................................
...........................
119
Conference
................................
................................
................................
................................
............................
120
Local Conference
................................
................................
................................
................................
............
120
Network Conference
................................
................................
................................
................................
......
121
Call Park
................................
................................
................................
................................
................................
..
122
FAC Mode
................................
................................
................................
................................
..........................
123
Transfer Mode
................................
................................
................................
................................
..................
126
Call Pickup
................................
................................
................................
................................
.............................
127
Directed Call Pickup
................................
................................
................................
................................
.......
128
Group Call Pickup
................................
................................
................................
................................
...........
130
Anonymous Call
................................
................................
................................
................................
..................
132
Anonymous Call Rejection
................................
................................
................................
..............................
133
Advanced Phone Features
................................
.........................
135
Busy Lamp Field (BLF)
................................
................................
................................
................................
........
135
Config
uring the BLF Feature on the IP Phone
................................
................................
.....................
135
Using BLF Feature on the IP Phone
................................
................................
................................
.........
140
BLF List
................................
................................
................................
................................
................................
....
142
Call Recording
................................
................................
................................
................................
......................
143
Configuring a Record Key
................................
................................
................................
...........................
144
Configuring a URL Record Key
................................
................................
................................
..................
145
Recording a Call
................................
................................
................................
................................
..............
145
Hot Desking
................................
................................
................................
................................
..........................
146
Intercom
................................
................................
................................
................................
................................
.
147
Configuring the Intercom Feature on the IP Phone
................................
................................
..........
148
Using Intercom
................................
................................
................................
................................
................
150
Multicast Paging
................................
................................
................................
................................
..................
151
Sending RT
P Stream
................................
................................
................................
................................
......
151
Receiving RTP Stream
................................
................................
................................
................................
...
154
Using Multicast Paging
................................
................................
................................
................................
.
156
Musi
c on Hold (MoH)
................................
................................
................................
................................
........
157
Automatic Call Distribution (ACD)
................................
................................
................................
...............
158
Shared Call Appearance (SCA)
................................
................................
................................
.......................
160
Configuring SCA Feature on the IP Phone
................................
................................
...........................
161
Using SCA Feature on the IP Phone
................................
................................
................................
........
1
68
Bridged Line Appearance (BLA)
................................
................................
................................
.....................
175
ix
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User Guide for the SIP-T27G IP Phone
Configurin
g
BLA
Feature
on the IP Phone
................................
................................
............................
175
Using BLA Feature on the IP Phone
................................
................................
................................
.........
178
Messages
................................
................................
................................
................................
................................
180
Short Message Service (SMS)
................................
................................
................................
.....................
180
Voice Mail
................................
................................
................................
................................
..........................
182
Message Waiting Indicator (MWI)
................................
................................
................................
...........
184
Regulatory Notices
................................
................................
....
187
Service Agreements
................................
................................
................................
................................
...........
187
Limitations of Liability
................................
................................
................................
................................
.......
187
Sa
fety Instructions
................................
................................
................................
................................
..............
187
Appendix
................................
................................
.....................
189
Appendix A
–
Time Zones
................................
................................
................................
................................
189
Appendix B
–
Menu Structure
................................
................................
................................
........................
191
Index
................................
................................
...........................
193
x
| Page 11 |
Overview
Overview
This chapter provides the overview of the SIP-T27G IP phone. Topics include:
Hardware Component
Instructions
Icon Instructions
LED Instructions
User Inte
rface
s
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T27G IP phone are the LCD screen and the keypad.
1
| Page 12 |
User Guide for the SIP
T27G IP Phone
Hardware component instructions of the
LED
Speakerphone Key
①
②
③
④
⑤
⑥
⑦
⑧
⑨
⑩
⑪
⑫
⑬
⑭
⑮
⑯
⑰
2
-
Item
LCD Screen
Power Indicator
Line Keys
Soft Keys
HEADSET Key
HOLD Key
TRAN Key
RD Key
MESSAGE Key
CONF Key
MUTE Key
Volume Key
Keypad
Speaker
Hookswitch Tab
SIP-T27G IP phone are:
Description
Shows information about calls, messages, soft keys, time,
date and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
Indicates phone power and some feature statuses.
• Receives an incoming call—Fast flashing
• Receives a voice mail or text message—Slowly flashing
Use these keys to activate up to six accounts and assign
various features.
Label automatically to identify their context-sensitive
features.
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
Toggles and indicates the headset mode.
Places a call on hold or resumes a held call.
Transfers a call to another party.
Toggles the hands-free speakerphone mode.
Redials a previously dialed number.
Indicates and accesses voice mails.
Conducts a conference call with multiple other parties.
Mutes or un-mutes an active call.
Adjusts the volume of the handset, headset, speaker or
ringer.
Provides the digits, letters and special characters in
context-sensitive applications.
Provides hands-free (speakerphone) audio output.
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on how
to adjust the hookswitch tab
, refer to
Yealink
Wall Mount
Quick Installation Guide for Yealink IP Phones
.
| Page 13 |
Icons appearing on the top of the LCD screen are described in the following table:
Item
⑱ Hookswitch
Icon Instructions
Feature Status Icons
Icons
Overview
Description
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line,
laying the handset down on the handset cradle, the phone
disconnects from the line.
Description
Network is unavailable
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Keep Mute
Ringer volume is 0
Phone Lock
Missed Calls
Call Forward
3
| Page 14 |
T27G IP Phone
associated with line
associated with ACD
associated with call recording
User Guide for the SIP-
Line Key Icons
Icon indicator (
Icons
Icon indicator (
Icon
and x
Other Icons
Icon indicator (
Icon
4
)
Description
The private line registers successfully
The shared/bridged line registers successfully
Registering
Register failed
DND is enabled on this line
Call forward is enabled on this line
)
Description
The ACD state is available
The ACD state is unavailable
The ACD state is Wrap up
Logged out of the ACD system
)
Description
Recording box is full
A call cannot be recorded
Recording starts successfully
| Page 15 |
associated with call history
associated with contact
Icon
Icon indicator (
Icon
Icon indicator (
Icon
LED Instructions
Power Indicator LED
LED Status
Solid red
Fast flashing red (300ms)
Slowly flashing red (1s)
Off
Overview
Description
Recording cannot be started
Recording cannot be stopped
)
Description
Received Calls
Placed Calls
Missed Calls
Forwarded Calls
)
Description
The contact icon
Description
The phone is initializing.
The phone is ringing.
The phone receives a text message or voice mail.
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
5
| Page 16 |
User Guide for the SIP-T27G IP Phone
Line key LED
LED Status
Description
Solid green
The line is seized.
The
line
is
in
conversation
.
Fast flashing green
The line receives an incoming call.
Slowly flashing green
The call is placed on hold.
Off
The line is inactive.
Line key LED (configured as a BLF key or BLF List key)
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing red (200ms)
The monitored user receives an incoming call.
The monitored user is busy.
Solid red
The monitored user’s conversation is placed on hold
(This LED status requires server support).
Slow
ly
flashing
red (1s)
The call is parked against the monitored user’s phone
number.
Off
The monitored user does not exist.
Line key LED (used as a page switch key)
LED Status
Description
Solid
red
There is a parked call on the line key of the
page.
non
-
current
Fast f
lashing green
The line receives an incoming call on the
page.
non
-
current
Fast f
lashing
red
The monitored user receives an incoming call on the
non
-
current
page.
Off
Line keys on every page are idle.
Line key LED (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
LED Status
Description
Off
The shared line is idle.
Fast flashing green
The shared line receives an incoming call.
Solid green (for local SCA
The shared line is in conversation.
phone)
The shared line is dialing.
6
| Page 17 |
Overview
LED Status
Description
Solid red (for monitoring SCA
The shared line is seized.
phone)
The shared line conversation is barged in by the other
shared line party.
Slowly flashing green (for local
SCA
Slow
phone)
ly
flashing red
(for
The shared line conversation is placed on public hold.
monitoring SCA phone)
Slowly flashing green (for local
The shared line conversation is placed on private hold.
SCA phone)
For a multi-party call, all the shared line parties
Solid red (for monitoring SCA
participating in this call place the shared line
phone)
conversation on hold.
Line key LED (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
LED Status
Description
Off
The bridged line is idle.
Fast flashing green
The bridged line receives an incoming call.
Solid green
phone)
(for local
BLA
The bridge
d
line is in conversation.
Solid red (for monitoring BLA
The bridged line is dialing.
phone)
The bridged line is seized.
Slowly flashing green (for local
BLA
Slow
phone)
ly
f
lashing
red
(for
The bridge
d
line conversation is placed on hold.
monitoring BLA phone)
Note
The above introduces the default LED status. The statuses of the power indicator LED and BLF key
LED are configurable via web user interface. You can also customize the BLF key LED status and
BLF key behavior. For more information, contact your system administrator.
User Interfaces
Two ways to customize configurations of your SIP-T27G IP phone:
T
he
u
ser
i
nterface on the IP phone.
T
he
u
ser
i
nterface in a
web browser
on
your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, it is possible to use either the phone user interface and/or the web user interface
7
| Page 18 |
User Guide for the SIP
Phone User Interface
Web User Interface
Note
Note
8
-T27G IP Phone
interchangeably. However, in some cases, it is only possible to use one or the other interface to
operate the phone and change settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is “admin” (case-sensitive). For more information on customizing your
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 27.
For a better understanding of the menu structure, please refer to Appendix B – Menu Structure
on page 191.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press the OK key on the phone when the phone is idle.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
“admin” (case-sensitive).
The access of Advanced settings page of the Account or Network web page may be restricted by
the web explorer (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.
The options you can use to customize the IP phone via phone user interface and/or via web user
interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
--IPv4
--MAC Address
--Firmware
√
√
--Network
--Phone
--Accounts
Basic Phone Settings
--
--
Power Saving
Backlight
x
√
√
--Contrast
√
| Page 19 |
Options
--Language
--Time & Date
--Administrator Password
--Key As Send
--Phone Lock
--Audio Settings
--Ring Tones
--Key Tone
--BLF Ring Type
--Contact Management
--Directory
--Local Directory
--Blacklist
--Remote Phone Book
--Call History Management
--Search Source List in Dialing
--Logo Customization
--Headset Use
--DSS Keys
--Account Management
--Dial Plan
--Emergency Number
--Live Dialpad
--Hotline
Basic Call Features
--Recent Call In Dialing
--Auto Answer
--Auto Redial
--Call Completion
--ReCall
--Do Not Disturb (DND)
--Call Forward
--Call Transfer
--Call Waiting
--Conference
--Call Park
--Call Pickup
--Anonymous Call
--Anonymous Call Rejection
Advanced Phone Features
--Busy Lamp Field (BLF)
Overview
Phone User Interface
Web User Interface
√
√
√
√
√
√
√
√
x
√
√
x
√
x
x
√
√
√
x
x
x
√
x
√
√
√
√
√
√
√
√
√
x
√
√
√
√
√
√
9
| Page 20 |
Phone User Interface
Automatic Call Distribution (ACD)
Call Appearance (SCA)
Line Appearance (BLA)
most of the
Please refer to the rel
User Guide for the SIP-T27G IP Phone
Options
--BLF List
--Call Recording
--Hot Desking
--Intercom
--Multicast Paging
--Music on Hold
--
--Shared
--Bridged
--Messages
SIP Account
--User Options
--Activation
--Label
--Display Name
--Register Name
--User Name
--Password
--Server Options
--SIP Server 1/2
--Register Port
--Outbound Status
--Outbound Proxy1/2
--Fallback Interval
--NAT Status
Note
The table above lists
information.
10
f
eature options
.
Web User Interface
x
√
√
√
x
x
x
x
x
√
√
√
√
√
√
√
√
√
x
√
√
√
√
evant sections for more
| Page 21 |
Overview
Documentations
table shows d
ocumentations available for
T27
IP phone
The following
Name
Quick Start Guide
User Guide
Contents
Basic call features
and phone
customizations
Phone/Web user
interface settings
Basic call features
and advanced
phone features
the SIP-
Where found
In the package
On the website
On the website
G
.
Language
English
English/Chinese
English/Chinese
11
| Page 22 |
User Guide for the SIP-T27G IP Phone
12
| Page 23 |
Getting Started
basic installation instructions and information for obtaining
contact your system
Pack
This chapter provides the following
the best performance with the SIP-T27G IP phone. Topics include:
Pack
ag
ing
Contents
Phone
Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
Entering Data and Editing Fields
If you require additional information or assistance with your new phone,
administrator.
aging Contents
The following components are included in your SIP-T27G IP phone package:
SIP
-
T27
G
IP
P
hone
Getting Started
13
| Page 24 |
User Guide for the SIP
list before installation. If you find anything missing, contact your
14
-T27G IP Phone
Phone Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Check the
administrator.
system
| Page 25 |
Optional Accessories
Note
Getting Started
The following items are optional accessories for your SIP-T27G IP phone. You need to purchase
them separately if required.
Power Adapter
(5.5mm DC plug)
Wall Mount Bracket
Headset
Wireless Headset Adapter EHS36
We recommend that you use the accessories provided or approved by Yealink. The use of
unapproved third-party accessories may result in reduced performance.
15
| Page 26 |
User Guide for the SIP
Phone
hook when the IP phone is
Yealink Wall Mount
Note
16
-T27G IP Phone
Installation
If your phone is already installed, proceed to Phone Initialization on page 18.
This section introduces how to install the phone:
1)
Attach the stand or the optional wall mount bracket
2)
Connect the handset and optional headset
3)
Connect the network and power
1)
Attach the stand or the optional wall mount bracket
Desk Mount Method
Wall Mount Method (Optional)
The hookswitch tab has a lip which allows the handset to stay on-
mounted vertically.
For more information on how to attach the wall mount bracket, refer to
Quick Installation Guide for Yealink IP Phones
.
| Page 27 |
Getting Started
2)
Connect the handset and optional headset
Note
The EXT port can also be used to connect an expansion module EXP20.
For more information on how to use EHS36 and EXP20, refer to
Yealink EHS36 User Guide
and
Yealink EXP20 User Guide
.
3)
Connect the network and power
You have two options for power and network connections. Your system administrator will advise
you which one to use.
AC power
(Optional)
Power over Ethernet (PoE)
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the
other end of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the phone
and the one on the wall or switch/hub device port.
Note
The IP phone should be used with Yealink original power adapter (5V/1.2A) only. The use of the
third-party power adapter may cause the damage to the phone.
17
| Page 28 |
User Guide for the SIP
Phone Initialization
Note
Note
18
-T27G IP Phone
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T27G IP phone can be powered from a
PoE-compliant switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an available port
on the in-line power switch/hub.
If in-line power is provided, you don’t need to connect the phone to the power adapter. Make
sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC (personal
computer). This is an optional connection.
Important! Do not remove power from the phone while it is updating firmware and
configurations.
After your phone is powered on, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization by loading the saved configuration. The LCD screen displays
"Welcome Initializing…please wait" during the initialization.
DHCP (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network
settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
If your network does not use DHCP, proceed to Basic Network Settings on page 20.
| Page 29 |
Getting Started
address
Phone Status
You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
Network status
(
IPv4
s
tatus
or
IPv6 statu
s
, IP
m
ode and MAC
address
).
-
IPv4 uses a 32-bit address.
-
IPv6 is an updated version of the current Internet Protocol to meet the increased
demands for unique IP addresses, using a 128-bit address.
Phone status
(
p
roduct
n
ame
,
h
ardware
version, f
irmware
version
,
p
roduct ID,
MAC
and device certificate status).
Account status
(register status of SIP accounts)
.
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open a web browser on your computer.
2. Enter the IP address in the browser’s address bar, and then press the Enter key.
(e.g., “http://192.168.0.10” for IPv4 or “http://[2005:1:1:1:215:65ff:fe64:6e0a]” for IPv6).
3. Enter the user name (admin) and password (admin) in the login page.
19
| Page 30 |
User Guide for the SIP
Basic Network Settings
Note
20
-T27G IP Phone
4. Click Confirm to login.
The phone status is displayed on the first page of the web user interface.
If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the
browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact
your system administrator for more information.
If your phone cannot contact a DHCP server for any reason, you need to configure network
settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
To configure the IP mode via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that
the IP mode is configured as IPv4 or IPv4 & IPv6.
| Page 31 |
Getting Started
To configure a static IPv4 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
2. Press or to select IPv4 and then press the Enter soft key.
3. Press or to select Static IPv4 Client and then press the Enter soft key.
4. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and
Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that
the IP mode is configured as IPv6 or IPv4 & IPv6.
To configure a static IPv6 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
2. Press or to select IPv6 and then press the Enter soft key.
3. Press or to select Static IPv6 Client and then press the Enter soft key.
21
| Page 32 |
User Guide for the SIP-T27G IP Phone
4. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and
Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
The wrong network settings may result in inaccessibility of your phone and may also have an
impact on your network performance. For more information on these parameters, contact your
system administrator.
Registration
Generally, your phone will be deployed with multiple other phones. In this case, your system
administrator will configure the phone parameters beforehand, so that after you start up your
phone, the phone will be registered and ready for use. The SIP-T27G IP phone supports up to 6
accounts. If your phone is not registered, you may have to register it. For more information on
how to register your phone, refer to Account Management on page 78.
Idle Screen
If the phone has successfully started up, the idle LCD screen will be displayed as below.
22
| Page 33 |
Getting Started
Idle screen description:
No.
Description
This area shows the phone’s time, date and default account.
1
Large DND icon is also displayed if configured. For more information,
refer to Do Not Disturb (DND) on page 101.
2
This area shows the phone feature status. For more information, refer to
Icon Instructions
on page
3
.
3
This area shows the line key labels. You can customize the line key as
other functions. For more information, refer to
Line
Keys
on page
65
.
4
This area shows three
Tips
on page
67
.
page icons.
For more information, refer to
Page
5
This area shows the soft key labe
“History”, “Dir
ectory
”, “DND” and “Menu”.
ls. The default soft key labels are
Note
You can configure the phone not to display the default account, contact your system
administrator for more information.
Entering Data and Editing Fields
You can enter data and edit fields using the phone keypad.
Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc,
ABC or 123 input mode. You can change the following input modes to enter data and edit fields
on your phone. When your phone keypad matches the input mode, you can press the keypad
repeatedly to view the character (or number) options and stop to select. When the character (or
number) you want to enter displays in the field, wait one second, and enter the next character
(or number).
The following table lists the input modes and character (or number) options for the keypad:
Input Mode
Abc
Keypad
2aB
abc
(initials in
ABC
123
capitals)
1
1
2abcABC
abc2äæåàá
âãç
a
bc2äæåàá
âãç
ABC2ÄÆÅ
ÀÁÂÃÇ
2
3defDEF
def3èéêëð
def3èéêëð
DEF3ÈÉÊËÐ
3
4ghiGHI
ghi4ìíîï
ghi4ìíîï
GHI4ÌÍÎÏ
4
5jklJKL
jkl5£
jkl5£
JKL5£
5
23
| Page 34 |
User Guide for the SIP-T27G IP Phone
Input Mode
Abc
Keypad
2aB
abc
(initials in
ABC
123
capitals)
6mnoMNO
mno6öøòó
ôõñ
m
no6öøòó
ôõñ
MNO6ÖØ
ÒÓÔÕÑ
6
7pqrsPQRS
pqrs7ßЅ
pqrs7ßЅ
PQRS7Ѕ
7
8tuvTUV
tuv8ùúûü
t
uv8ùúûü
TUV8ÙÚÛ
Ü
8
9wxyzWXY
Z
wxyz9ýÞ
w
xyz9ýÞ
WXYZ9ÝÞ
9
0
space
space
space
0
*.,'?!\-()@/:
*.,'?!\-()@/:
*.,'?!\-()@/:
*.,'?!\-()@/:
_;+&%=<>
$¥¤[]{}~
￡
_;+&%=<>
$¥¤[]{}~
￡
_;+&%=<>
$¥¤[]{}~
￡
_;+&%=<>
$¥¤[]{}~
￡
.*:/@[]
^¡¿§#"|
^¡¿§#"|
^¡¿§#"|
^¡¿§#"|
#
#
#
#
#
To enter or edit data:
Do one of the following:
If you want to
Then you can
Press a keypad key one or more times (depending
what input mode you’re in) to enter the characters
that is displayed on the keypad key.
You can press the abc soft key one or more times
to switch among uppercase (ABC soft key),
Enter only digits (1),
numeric (123 soft key), alphanumeric (2aB soft
uppercase (A) characters,
key), uppercase and lowercase (Abc soft key) and
lowercase (a) characters, or
lowercase (abc soft key) input modes.
alphanumeric (2aB)
For example, if the input mode is ABC:
characters.
-
To enter “A”, press once.
-
To enter “B”, press twice quickly.
-
To enter “C”, press three times quickly.
-
To enter “2ÄÆÅÀÁÂÃÇ”, press more
than three times quickly.
24
| Page 35 |
Getting Started
If you want to
Then you can
Note: When you are in the uppercase (ABC soft
key), uppercase and lowercase (Abc soft key) or
lowercase (abc soft key) input mode,
is not available.
Press the keypad key or , or
press .
For Key:
-
If it is in the uppercase (ABC soft key),
uppercase and lowercase (Abc soft key) or
lowercase (abc soft key) input mode, it will
provide the space character.
-
If it is in the numeric (123 soft key) or
alphanumeric (2aB soft key) input mode, it
will only provide the digit 0.
Enter special characters.
For key:
-
It only provides the pound character #.
For key:
-
If it is in the uppercase (ABC soft key),
lowercase (abc soft key), uppercase and
lowercase (Abc soft key) or alphanumeric
(2aB soft key) input mode, it will provide the
following special characters:
*.,?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|.
-
If it is in the numeric (123 soft key) input
mode, it will provide the following special
characters: .*:/@[].
Press or to position the cursor to the
Del
ete text you entered.
right of the text you want to delete, and then press
the
Delete
soft key to delete one character at a
time.
25
| Page 36 |
User Guide for the SIP-T27G IP Phone
26
| Page 37 |
Customizing Your Phone
Customizing Your Phone
You can customize your SIP-T27G IP phone by personally configuring certain settings, for
example, contrast, time & date and ring tones. You can add contacts to the phone’s local
directory manually or from call history. You can also personalize different ring tones for different
callers.
This chapter provides basic operating instructions for customizing your phone. Topics include:
General Settings
Audio Settings
Contact Management
Call History Management
Search Source List in Dialing
System Customizations
If you require additional information or assistance with your new phone, contact your system
administrator.
General Settings
Power Saving
The power saving feature is used to turn off the backlight to conserve energy. The IP phone
enters power-saving mode after it has been idle for a certain period of time.
The IP phone will exit power-saving mode if a phone event occurs:
Press any k
ey.
Pick up the handset.
Hang up the handset.
There is an incoming call.
A new prompt (e.g., missed call, new voice mail or forwarded call).
The
status of BLF key changes.
27
| Page 38 |
User Guide for the SIP-T27G IP Phone
If the screen saver is enabled on your phone, power-saving mode will still occur.
You can configure the following power-saving settings:
Office Hour
Idle Timeout (minutes)
Note
Power saving is configurable via web user interface only.
Enabling the Power Saving via Web User Interface
The office hour and idle timeout (minutes) settings work only if the power saving feature is
enabled.
To enable the power saving feature via web user interface:
1.
Click on Settings->Power Saving.
2.
Select Enabled from the pull-down list of Power Saving.
3.
Click Confirm to accept the change.
Configuring the Office Hour via Web User Interface
Office Hour specifies the starting time and ending time in the office each day.
To configure the office hour via web user interface:
1.
Click on Settings->Power Saving.
2.
Select a desired day of the week.
28
| Page 39 |
Customizing Your Phone
3.
Enter the starting time and ending time respectively in the desired day field.
4.
Click Confirm to accept the change.
Configuring the Idle Timeout via Web User Interface
Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The
following three types of idle timeout you can configure:
Office Hours Idle TimeOut
: Configures the idle timeout for office hours.
Off Hours Idle TimeOut
: Configures the idle timeout for non
-
office hours.
User Input Extension Idle TimeOut
: Configures idle timeout that
applies after you use
the IP phone (for example, press a key on the phone or pick up/hang up the handset).
By default, the Office Hours Idle TimeOut is much longer than the Off Hours Idle TimeOut. If you
use the IP phone, the idle timeout that applies (User Input Extension Idle TimeOut or Office
Hours/Off Hours Idle TimeOut) is the timeout with the highest value. If the phone has an
incoming call or new message, the User Input Extension Idle TimeOut is ignored.
To configure the idle timeout via web user interface:
1.
Click on Settings->Power Saving.
2.
Enter the desired value in the Office Hours Idle TimeOut field.
The default value is 960, you can set to 1-960.
3.
Enter the desired value in the Off Hours Idle TimeOut field.
The default value is 10, you can set to 1-10.
4.
Enter the desired value in the User Input Extension Idle TimeOut field.
29
| Page 40 |
User Guide for the SIP
Backlight
30
-T27G IP Phone
The default value is 10, you can set to 1-30.
5.
Click Confirm to accept the change.
You can configure the backlight to adjust the brightness of the LCD screen.
You can configure the backlight status on the LCD screen from the following options:
Always
O
n
:
Backlight is on permanently.
Always
Off
:
Backlight is
off
permanently.
15s
,
30s
,
1min
,
2min
,
5min
,
10min
or
30min
: Backlight
is turned off
when the phone
is
inactive after the designated time (in seconds).
You can also change the intensity of the LCD screen of EXP20 connected to the SIP-T27G IP
phone.
To configure the backlight via phone user interface:
1. Press Menu->Settings->Basic Settings->Display->Backlight.
2. Press or , or the Switch soft key to select the desired time from the Backlight
Time field.
| Page 41 |
Customizing Your Phone
3. Press or , or the Switch soft key to select the desired value from the Active Level
field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Backlight is configurable via web user interface at the path Settings->Preference.
Contrast
You can configure the LCD screen contrast of EXP20 or SIP-T27G to a comfortable level. Ensure
EXP20 has been connected to the phone before configuration. The intensity of contrast ranges
from 1 to 10 and the highest intensity is 10.
To configure the contrast via phone user interface:
1. Press Menu->Settings->Basic Settings->Display->Contrast.
To configure the LCD screen contrast of EXP20, ensure it has been connected to the phone
before configuration.
2. Press or , or the Switch soft key to increase or decrease the intensity of contrast.
The default contrast level is “6”.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Contrast is configurable via web user interface at the path Settings->Preference.
Language
The default language of the phone user interface is English. If the language of your web browser
is not supported by the phone, the web user interface will use English by default. You can
31
| Page 42 |
You can configure
Simple Network
that applies to your are
User Guide for the SIP-T27G IP Phone
change the language for the phone user interface and the web user interface respectively.
To change the language for the phone user interface:
1. Press Menu->Settings->Basic Settings->Language.
2. Press or to select the desired language.
3. Press the Save soft key to accept the change.
Text displayed on the phone user interface will change to the selected language.
To change the language for the web user interface:
1. Select the desired language from the pull-down list at the top-right corner of web user
interface.
Text displayed on the web user interface will change to the selected language.
Time & Date
The time and date are displayed on the LCD screen when the phone is idle.
the phone to obtain the time and date from the SNTP server automatically, or configure the
time and date manually. If the phone cannot obtain the time and date from the
Time Protocol (SNTP) server, contact your system administrator for more information.
To configure the SNTP settings via phone user interface:
1. Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings.
2. Press or , or the Switch soft key to select the time zone
from the Time Zone field.
The default time zone is “+8”.
32
a
| Page 43 |
lease refer to
To configure the
To configure the
3.
4.
5.
6.
Note
P
1.
2.
3.
1.
2.
Customizing Your Phone
Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2
field respectively.
Press or , or the Switch soft key to select the desired value from the Daylight
Saving field.
Press or , or the Switch soft key to select the desired time zone name from the
Location field.
This field appears only if Daylight Saving field is selected Automatic.
The default time zone name is “China(Beijing)”.
Press the Save soft key to accept the change or the Back soft key to cancel.
Appendix A – Time Zones for the list of available time zones on the IP phone.
time and date manually via phone user interface:
Press Menu->Settings->Basic Settings->Time & Date->Manual Settings.
Enter the specific date and time.
Press the Save soft key to accept the change.
The time and date displayed on the LCD screen will change accordingly.
time and date format via phone user interface:
Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.
Press or , or the Switch soft key to select the desired time format (12 Hour or 24
Hour) from the Time Format field.
33
| Page 44 |
User Guide for the SIP
Note
Administrator Password
34
-T27G IP Phone
3. Press or , or the Switch soft key to select the desired date format from the Date
Format field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW”
represents the abbreviation of the weekday, “DD” represents the two-digit day, and “MMM”
represents the first three letters of the month.
The date formats available:
Date Format
Example (2016-09-05)
WWW MMM DD
Mon, Sep 05
DD-MMM-YY
05-Sep-16
YYYY-MM-DD
2016-09-05
DD/MM/YYYY
05/09/2016
MM/DD/YY
09/05/16
DD MMM YYYY
05 Sep, 2016
WWW DD MMM
Mon, 05 Sep
Time and date are configurable via web user interface at the path Settings->Time & Date.
You can also customize the date format. Contact your system administrator for more information.
The Advanced Settings option is only accessible to the administrator. The default administrator
password is “admin”. For security reasons, you should change the default administrator
password as soon as possible.
To change the administrator password via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Change
Password.
2. Enter the old password in the Old PWD field.
| Page 45 |
Customizing Your Phone
3. Enter the new password in the New PWD field.
4. Re-enter the new password in the Confirm PWD field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Administrator password is configurable via web user interface at the path Security->Password.
Key As Send
You can set the “#” key or “*” key to perform as a send key while dialing.
To configure key as send via phone user interface:
1. Press Menu->Features->Key As Send.
2. Press or , or the Switch soft key to select # or * from the Key As Send field, or
select Disabled to disable this feature.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Key as send is configurable via web user interface at the path Features->General Information.
Phone Lock
You can lock your phone temporarily when you are not using it. This feature helps to protect
your phone from unauthorized use.
Phone lock consists of the following:
Menu Key: The Menu soft key is locked. You cannot access the menu of the
phone until unlocked.
35
| Page 46 |
User Guide for the SIP
Note
36
-T27G IP Phone
Function Keys: The function keys are locked. You cannot use the MESSAGE, RD,
HOLD, MUTE, TRAN, CONF, OK, X, navigation keys, soft keys and line
keys until unlocked.
All Keys: All keys are locked except the Volume key, digit keys, # key, * key and
Speakerphone key. You are only allowed to dial emergency numbers,
reject incoming calls by pressing the X key or the Reject soft key,
answer incoming calls by lifting the handset, pressing the
Speakerphone key, the HEADSET key, the Answer soft key or the OK
key, and end the call by hanging up the handset, pressing the
Speakerphone key, the EndCall soft key or X key.
The emergency number setting, if desired, must be set before lock activation. For more
information, refer to Emergency Number on page 86.
To activate the phone lock via phone user interface:
1. Press Menu->Settings->Basic Settings->Phone Lock.
2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3. Press or , or the Switch soft key to select Enabled from the Lock Enable field.
4. Press or , or the Switch soft key to select the desired type from the Lock Type
field.
5. (Optional.) Enter the desired interval of automatic phone lock in the Lock Time Out field.
The default timeout is 0. It means the phone will not be automatically locked. You need to
long press to lock it immediately when the phone is idle.
If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is
inactive in idle screen for the designated time (in seconds).
6. Press the Save soft key to accept the change.
| Page 47 |
Customizing Your Phone
When the phone is locked, the LCD screen prompts “Phone locked.” and displays the
icon .
To change the phone unlock PIN via phone user interface:
1. Press Menu->Settings->Basic Settings->Change PIN.
2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively.
3. Press the Save soft key to accept the setting or the Back soft key to cancel.
Note
The unlock PIN length must be within 15 digits.
To unlock the phone via phone user interface:
1. Press any locked key, enter the “Phone Lock” screen.
2. Enter the desired PIN in the Unlock PIN field.
3. Press the OK soft key to unlock the phone.
The icon disappears from the LCD screen.
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User Guide for the SIP-T27G IP Phone
You can long press or wait for a period of time (if configured) to lock the phone
again.
Note
You can also unlock the phone by administrator password. When you enter the administrator
password to unlock the phone, the phone will turn to the Change PIN screen.
To deactivate the phone lock via phone user interface:
1. Press Menu->Settings->Basic Settings->Phone Lock.
2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3. Press or , or the Switch soft key to select Disabled from the Lock Enable field.
4. Press the Save soft key to accept the change.
Phone lock is configurable via web user interface at the path Features->Phone Lock.
Audio Settings
Volume
You can press the Volume key to adjust the ringer volume when the phone is idle or ringing.
You can also press the Volume key to adjust the receiver volume of currently engaged audio
devices (handset, speakerphone or headset) when the phone is in use.
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Customizing Your
To adjust the ringer volume:
When the phone is idle:
1. Press to adjust the ringer volume.
When the phone is ringing:
1.
Press to adjust the ringer volume.
You can also press to adjust the ringer volume when selecting a ring tone. For
more information, refer to Ring Tones on page 40.
Note
If ringer volume is adjusted to minimum, the icon will appear on the LCD screen.
To adjust the volume when the phone is during a call:
1. Press to adjust the volume of currently engaged audio device (handset,
speakerphone or headset).
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User Guide for the SIP
Ring Tones
ring tones to distinguish
or to distinguish your phone from your neighbor’s
40
-T27G IP Phone
Ring tones are used to indicate incoming calls. You can select different
different accounts registered on your phone,
To select a ring tone for the phone via phone user interface:
1. Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common.
2. Press or to select the desired ring tone.
3. (Optional.) Press to adjust the ringer volume.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
A ring tone for the phone is configurable via web user interface at the path
Settings->Preference->Ring Type.
To select a ring tone for the account via phone user interface:
1.
Press Menu->Settings->Basic Settings->Sound->Ring Tones.
2.
Press or to select the desired account and then press the Enter soft key.
3.
Press or to select the desired ring tone.
.
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Customizing Your Phone
If Common is selected, this account will use the ring tone selected for the phone.
4.
(Optional.) Press to adjust the ringer volume.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
A ring tone for the account is configurable via web user interface at the path
Account->Basic->Ring Type.
To upload a custom ring tone for your phone via web user interface:
1. Click on Settings->Preference.
2. In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be
*.wav) file from your local system.
3. Click Upload to upload the file.
The custom ring tone appears in the pull-down list of Ring Type.
You can only delete the custom ring tone by clicking Del when selecting the desired custom
ring tone in the Ring Type field.
Note
The priority of ring tone for an incoming call on the phone is as follows:
Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding
Groups) >Account ring tone >Phone ring tone.
Both single custom ring tone file and total custom ring tone files must be within 100KB.
Uploading custom ring tones for your phone is configurable via web user interface only.
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Key Tone
If you enable key tone, the phone will produce a sound when you press the keypad.
To configure key tone via phone user interface:
1.
Press Menu->Settings->Basic Settings->Sound->Key Tone.
2.
Press or , or the Switch soft key to select Enabled or Disabled from the Key
Tone field.
3.
Press the Save soft key to accept the change or the Back soft key to cancel.
Key tone is configurable via web user interface at the path Features->Audio.
BLF Ring Type
You can specify a desired ring tone to play for BLF pickup on the phone. This allows the
monitoring phone to play a specific ring tone when the monitored line receives an incoming call.
To use this feature, you need to enable visual and audio alert features in advance. For more
information, refer to Configuring Visual and Audio Alert for BLF pickup on page 136.
To configure BLF ring type via phone user interface:
1.
Press Menu->Settings->Basic Settings->Sound->BLF Ring Type.
2.
Press or to select the desired ring tone.
3.
(Optional.) Press to adjust the ringer volume.
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
BLF ring type is configurable via web user interface at the path Features->Call Pickup.
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Customizing Your Phone
Contact Management
This section provides the operating instructions for managing contacts. Topics include:
Directory
Local Directory
Blacklist
Remote Phone
B
ook
Directory
Directory provides easy access to frequently used lists. The lists may contain Local Directory,
History, Remote Phone Book and LDAP. You can configure the list(s) to access for the Directory
soft key.
To configure the list(s) to access for the Directory soft key via web user interface:
1. Click on Directory->Setting.
2. In the Directory block, select the desired list from the Disabled column and then
click .
The selected list appears in the Enabled column.
3. Repeat the step 2 to add more lists to the Enabled column.
4. To remove a list from the Enabled column, select the desired list and then click .
5. To adjust the display order of enabled lists, select the desired list and then click
or .
The LCD screen will display the list(s) in the adjusted order.
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Local Directory
Adding
Note
Note
Note
44
-T27G IP Phone
6. Click Confirm to accept the change.
The list(s) to access for Directory soft key is configurable via web user interface only.
To view the directory via phone user interface:
1. Press the Directory soft key when the phone is idle.
The LCD screen displays the enabled list(s) in the directory.
If there is only one list in the directory, press the Directory soft key to enter this list directly.
If the remote phone book and LDAP are not configured in advance, you cannot see remote
phone book and LDAP lists on the phone user interface. For more information on remote phone
book, refer to Remote Phone Book on page 56. For more information on LDAP, contact your
system administrator.
The built-in phone directory can store the names and phone numbers of your contacts. You can
store up to 1000 contacts and 48 groups in your phone's local directory. You can add new
groups and contacts, edit, delete or search for a contact, or simply dial a contact number from
the local directory.
Local directory can be backed up on the provisioning server. For more information, contact
your system administrator.
Groups
To add a group to the local directory:
1. Press the Directory soft key.
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Customizing Your Phone
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
2. Press the AddGr soft key.
3. Enter the desired group name in the Name field.
4. Press or , or the Switch soft key to select the desired group ring tone from the
Ring field.
If Auto is selected, this group will use the ring tone according to the priority: Contact ring
tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone
(refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone
according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone.
5. Press the Add soft key to accept the change or the Back soft key to cancel.
You can also edit or delete any newly added contact groups.
Editing Groups
To edit a group in the local directory:
1. Press the Directory soft key.
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User Guide for the SIP
Deleting Groups
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-T27G IP Phone
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group.
3. Press the Option soft key, and then select Detail from the prompt list.
4. Press or to highlight the group information and then edit.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
To delete a group from the local directory:
1. Press the Directory soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
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Phone
The IP phone enters the local directory directly as there is only Local Directory enabled in
then
Customizing Your
2. Select the desired contact group.
3. Press the Option soft key, and then select Delete from the prompt list.
The LCD screen prompts the following warning:
4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
You can also delete all groups by pressing the Option soft key, and then select Delete All.
Adding Contacts
You can add contacts to the local directory in one of the following ways:
Manually
From call history
From
a
remote phone
book
Adding Contacts Manually
To add a contact to the local directory manually:
1. Press the Directory soft key.
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact you want to add doesn’t belong to any group, select All Contacts and
press the Enter soft key.
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3. Press the Add soft key.
4. Enter the name and the office, mobile or other numbers in the corresponding fields.
5. Press or , or the Switch soft key to select the desired account from the Account
field.
If Auto is selected, the phone will use the default account when placing calls to the contact
from the local directory.
6. Press or , or the Switch soft key to select the desired ring tone from the Ring
field.
If Auto is selected, this contact will use the ring tone according to the priority: Group ring
tone (refer to Adding Groups) >Account ring tone (refer to Ring Tones) >Phone ring tone
(refer to Ring Tones).
7. Press or , or the Switch soft key to select the desired group from the Group field.
8. Press the Add soft key to accept the change or the Back soft key to cancel.
Note
If the contact already exists in the directory, the LCD screen will prompt “Contact name existed!”.
Adding Contacts from Call History
To add a contact to the local directory from call history:
1. Press the History soft key.
2. Press or to highlight the desired entry.
3. Press the Option soft key, and then select Add to Contact from the prompt list.
4. Press the OK soft. And then edit the contact name.
5. Press the Save soft key to accept the change.
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Customizing Your Phone
The entry is successfully saved to the local directory.
Adding Contacts from remote phone book
To add a contact to the local directory from remote phone book:
1. Press Menu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory (refer to Directory on page 43), press
Directory->Remote Phone Book to enter the remote phone book.
2. Select the desired remote group and then press the Enter soft key.
3. Press or to highlight the desired entry.
4. Press the Option soft key, and then select Add to Contact from the prompt list.
5. Press the Save soft key to save the contact to the local directory.
If the contact already exists in the local directory, the LCD screen will prompt “Overwrite the
original contact?”. Press the OK soft key to overwrite the original contact in the local
directory or the Cancel soft key to cancel.
For more information on remote phone book operating, refer to Remote Phone Book on page
56.
Editing Contacts
To edit a contact in the local directory:
1. Press the Directory soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Press the Option soft key, and then select Detail from the prompt list.
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Deleting Contacts
The IP phone enters the local directory directly as there is only Local Directory enabled in
soft key
50
-T27G IP Phone
5. Press or to highlight the contact information and then edit.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
To delete a contact from the local directory:
1. Press the Directory soft key.
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter
3. Press or to highlight the desired contact.
4. Press the Option soft key, and then select Delete from the prompt list.
The LCD screen prompts the following warning:
.
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Customizing Your Phone
5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
You can also delete all contacts by pressing the Option soft key, and then select Delete All.
Placing Calls to Contacts
To place a call to a contact from the local directory:
1. Press the Directory soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Do one of the following:
-
If only one number for the contact is stored in the local directory, press the Send soft
key to dial out the number.
-
If multiple numbers for the contact are stored in the local directory, press the Send soft
key to display a list of numbers.
Press or to highlight the desired number.
Press the Send soft key to dial out the number.
Searching for Contacts
To search for a contact in the local directory:
1. Press the Directory soft key.
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Importing/Exporting Contact
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-T27G IP Phone
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
2. Press the Search soft key.
3. Enter a few continuous characters of the contact name or continuous numbers of the
contact number (office, mobile or other number) using the keypad.
The contacts whose name or phone number matches the characters entered will appear on
the LCD screen. You can dial from the result list.
Lists
You can manage your phone’s local directory via phone user interface or web user interface. But
you can only import or export the contact list via web user interface.
To import an XML contact list file via web user interface:
1. Click on Directory->Local Directory.
2. Click Browse to locate a contact list file (the file format must be *.xml) from your local
system.
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Phone
To import
It will prevent importing the title of the contact information which is located in the first line
3.
4.
1.
2.
3.
4.
5.
6.
Customizing Your
Click Import XML to import the contact list.
The web user interface prompts "The original contact will be covered, continue?".
Click OK to complete importing the contact list.
a CSV contact list file via web user interface:
Click on Directory->Local Directory.
Click Browse to locate a contact list file (the file format must be *.csv) from your local
system.
(Optional.) Check the Show Title checkbox.
of the CSV file.
Click Import CSV to import the contact list.
(Optional.) Mark the On radio box in the Delete Old Contacts field.
It will delete all existing contacts while importing the contact list.
Select the contact information you want to import into the local directory from the
pull-down list of Index.
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User Guide for the SIP
Blacklist
You can store
add, edit, delete or search for a contact in the blacklist directory, and even call
Note
54
-T27G IP Phone
At least one item should be selected to be imported into the local directory.
7. Click Import to complete importing the contact list.
To export a contact list via web user interface:
1. Click on Directory->Local Directory.
2. Click Export XML (or Export CSV).
3. Click Save to save the contact list to your local system.
Importing/exporting contact lists is available via web user interface only.
The built-in phone directory can store names and phone numbers for a blacklist.
up to 30 contacts,
a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be
rejected automatically.
To add a contact to the blacklist directory manually:
1. Press Menu->Directory->Blacklist.
2. Press the Add soft key.
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add
3.
4.
5.
To
1.
2.
3.
4.
Customizing Your Phone
Enter the name and the office, mobile or other numbers in the corresponding fields.
Press or , or the Switch soft key to select the desired account from the Account
field.
If Auto is selected, the phone will use the default account when placing calls to the contact
from the blacklist directory.
Press the Add soft key to accept the change or the Back soft key to cancel.
a contact to the blacklist directory from the local directory:
Press the Directory soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 43), press
Menu->Directory->Local Directory to enter the local directory.
Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
Press or to highlight the desired contact.
Press the Option soft key, and then select Add to Blacklist from the prompt list.
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The LCD screen prompts the following warning:
5. Press the OK soft key to accept the change.
For operating instructions on editing, deleting, placing calls to and/or searching for contacts in
the blacklist directory, refer to the operating instructions of Editing Contacts on page 49,
Deleting Contacts on page 50, Placing Calls to Contacts on page 51 and/or Searching for
Contacts on page 51.
Remote Phone Book
You can add new contacts to the local directory, search for a contact, or simply dial a contact
number from the remote phone book.
You can configure your new phone to access up to 5 remote phone books. For the access URL of
the remote phone book, contact your system administrator.
For operating instructions on placing calls to and/or searching for contacts in the remote phone
book, refer to the operating instructions of Placing Calls to Contacts on page 51 and/or
Searching for Contacts on page 51.
Configuring an Access URL
To configure an access URL for a remote phone book via web user interface:
1.
Click on Directory->Remote Phone Book.
2.
Enter the access URL in the Remote URL field.
3.
Enter the name in the Display Name field.
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Accessing the Remote Phone Book
Incoming/Outgoing Call Lookup
Note
Customizing Your Phone
4.
Click Confirm to accept the change.
An access URL for a remote phone book is configurable via web user interface only.
To access your remote phone book via phone user interface:
1. Press Menu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory (refer to Directory on page 43), press
Directory->Remote Phone Book to enter the remote phone book.
2. Select the desired remote group, and then press the Enter soft key.
The phone then connects to the remote phone book and proceeds to load it. The contacts
in the remote phone book are displayed on the LCD screen.
3. Press the Back soft key to back to the previous screen.
You can enable the phone to present the caller/callee identity stored in the remote phone book
when receiving/placing a call.
To configure incoming/outgoing call lookup and update time interval via web user
interface:
1.
Click on Directory->Remote Phone Book.
2.
Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup.
3.
Enter the desired refresh period in the Update Time Interval(Seconds) field.
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The default value is 21600.
4.
Click Confirm to accept the change.
Call History Management
The SIP-T27G IP phone maintains call history lists of Missed Calls, Placed Calls, Received Calls
and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history,
place a call, add a contact or delete an entry from the call history list.
History record feature is enabled by default. If you don’t want to save the call history, you can
disable the feature.
Viewing History Records
To view call history:
1. Press the History soft key.
The LCD screen displays all call records.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Option soft key, and then select Detail from the prompt list.
The detailed information of the entry appears on the LCD screen.
Placing a Call from History Records
To place a call from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
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Customizing Your Phone
4. Press the Send soft key.
Adding a Contact to the Local Directory/Blacklist
To add a contact to the local directory (or blacklist directory) from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Option soft key, and then select Add to Contact (or Add to Blacklist) from the
prompt list.
5. Enter the desired values in the corresponding fields.
6. Press the Save soft key.
For more information local directory and/or blacklist, refer to Local Directory on page 44 and/or
Blacklist on page 54.
Deleting History Records
To delete an entry from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Delete soft key.
To delete all entries from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press the Option soft key, and then select Delete All from the prompt list.
4. Press the OK soft key.
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The LCD screen prompts “Delete all the call records?”.
5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
Disabling History Record
To disable history record via phone user interface:
1. Press Menu->Features->History Setting.
2. Press or , or the Switch soft key to select Disabled from the History Record
field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Search Source List in Dialing
You can search for a contact from the desired lists when the phone is on the dialing screen. The
lists can be Local Directory, History, Remote Phone Book and LDAP.
To configure search source list in dialing via web user interface:
1. Click on Directory->Setting.
2. In the Search Source List In Dialing block, select the desired list from the Disabled column
and click .
The selected list appears in the Enabled column.
3. Repeat the step 2 to add more lists to the Enabled column.
4. To remove a list from the Enabled column, select the desired list and then click .
5. To adjust the display order of the enabled list, select the desired list, and click
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Customizing Your Phone
or .
The LCD screen will display search results in the adjusted order.
6. Click Confirm to accept the change.
Note
Search source list in dialing is configurable via web user interface only.
To search for an entry in the enabled search source lists:
1. Pick up the handset, press the Speakerphone key or press the line key.
2. Enter a few continuous characters of the entry’s name or continuous numbers of the entry’s
phone number (office, mobile or other number) using the keypad.
The entries in the enabled search source lists whose name or phone number matches the
characters entered will appear on the LCD screen. You can press or to scroll to
the desired entry and then place a call to the entry.
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System Customizations
Logo Customization
You can upload your custom logo which will be displayed on the idle screen.
To upload a custom logo via web user interface:
1. Click on Features->General Information.
2. Select Custom logo from the pull-down list of Use Logo.
3. Click Browse to locate the logo file from your local system.
4. Click Upload to upload the file.
Note
Delete
item will appear after you upload a
custom logo
, you can click
Delete
to delete the
custom logo.
The logo file format must be *.dob, contact your system administrator for more information.
A custom logo can be uploaded via web user interface only.
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Headset Use
Headset
Headset Prior
Note
Customizing Your Phone
If you want to use a wired headset, physically connect your headset and activate the headset
mode for use. For more information on physically connecting a headset, refer to Phone
Installation on page 16.
To use headset, make sure the headset mode is enabled. Contact your system administrator for
more information.
Mode Activation/Deactivation
To activate the headset mode:
1. Press on the phone.
The HEADSET key LED illuminates solid green and the headset icon appears on the idle
screen.
Press the line key or the Answer soft key to answer an incoming call. The call will be
connected to your headset automatically.
Enter the desired number and then press the Send soft key, the phone will then place a call
using the headset automatically. For more information on using the headset to place a call,
refer to Placing Calls on page 90.
To deactivate the headset mode:
1. Press again on the phone.
The HEADSET key LED goes out and the headset icon disappears from the idle screen.
You can use headset in priority when headset prior feature is enabled. This feature is especially
useful for permanent or full-time headset users.
To enable headset prior via web user interface:
1. Click on Features->General Information.
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Dual Headset
Note
64
-T27G IP Phone
2. Select Enabled from the pull-down list of Headset Prior.
3. Click Confirm to accept the change.
To use headset prior, you should activate the headset mode in advance:
1. Physically connect the headset.
2. Press to activate the headset mode.
If headset prior is enabled, the headset mode will not be deactivated until you press the
HEADSET key again.
If headset prior is disabled, the headset mode can be deactivated by pressing the Speakerphone
key or the HEADSET key.
Headset prior is configurable via web user interface only.
You can use two headsets when dual headset feature is enabled. To use this feature, you must
physically connect headsets to the headset jack and handset jack respectively. Once the phone
connects to a call, the headset connected to the headset jack will have full-duplex capabilities,
while the one connected to the handset jack will only be able to listen.
To enable dual headset via web user interface:
1. Click on Features->General Information.
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DSS Keys
Keys
Note
Line
Customizing Your Phone
2. Select Enabled from the pull-down list of Dual Headset.
3. Click Confirm to accept the change.
Dual headset is configurable via web user interface only.
There are three types of DSS keys: Line Keys, Programable Keys and Ext Keys. Details will be
introduced in the following. The SIP-T27G IP phone supports 21 line keys and 14 programable
keys.
You can assign predefined functionalities to line keys. You can also define a label for a line key
feature which will appear on the LCD screen. Line keys allow you to quickly access features such
as recall and voice mail. The line key LEDs will indicate the monitored status when the line keys
are assigned with particular features, such as BLF. The default key type of line key 1-6 is Line.
The default key type of line key 7-21 is N/A, which indicates that this line key provides no
functionality until configuration.
To assign functionality to a line key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired line key, and then press the Enter soft key.
3. Select the desired key type from the Type field.
4. (Optional.) Select the desired key event type from the Key Type field.
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Note
66
-T27G IP Phone
5. (Optional.) Select the desired line from the Account ID field.
6. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
7. (Optional.) Enter the corresponding value in the Value field.
8. (Optional.) Enter the corresponding value in the Extension field.
9. Press the Save soft key to accept the change or the Back soft key to cancel.
Line key is configurable via web user interface at the path Dsskey->Line Key.
When the phone is idle, you can also long press the line key to configure it directly on the phone.
You can assign functionalities to 21 line keys. These 21 line keys are indicated on three pages.
When you assign functionality to line keys located in line key 1-8, the labels of line keys are
indicated on the first page. The following figure shows an example:
When you assign functionality to line key located in line key 9-21, the label of the line key 8-14
are indicated on the second page, and the labels of the line key 15-21 are indicated on the third
page. The line key in the right bottom is used to switch pages. The following figure shows an
example:
The following table lists the page icons:
Icons
Description
Indicates the current page of line keys.
Indicate the non-current page of line keys.
| Page 77 |
Phone
You can use page tips feature to enable the page icon and page switch key LED to indicate
on page
Customizing Your
Page Tips
different statuses. This feature is disabled by default.
The following table lists the page icon to indicate different statuses:
Icons
Description
Fast flashing:
The BLF monitored user receives an incoming call on the
non-current page.
The line receives an incoming call on the non-current page.
Solid:
There is a parked call on the non-current page.
For more information on the page switch key LED status, refer to LED Instructions
To configure the page tips feature via web user interface:
1. Click on Dsskey->Line key.
2. Select Enabled from the pull-down list of Enable Page Tips.
3. Click Confirm to accept the change.
Note
Page tips feature is configurable via web user interface only.
Line Key Feature
Line key features are explained in the following subchapters in detail:
Line
Speed Dial
Voice Mail
Direct
Pick
u
p
5.
67
| Page 78 |
and
For more information, contact your system administrator.
incoming calls, place active calls on hold or resume a
LED flashes green
on hold
User Guide for the SIP-T27G IP Phone
Group Pickup
Call Park
DTMF
Prefix
Local Group
XML
Group
X
ML
Brow
s
er
LDAP
Conference
Forward
Transfer
Hold
DND
SMS
Group Listening
Multicast Paging
Paging List
Zero
T
ouch
URL
Phone
Lock
Retrieve Park
Directory
For the features not listed above, refer to Basic Call Features on page 89
Features on page 135.
Line
You can use this key feature to accept
held call. It performs in the same way as a hard line key.
Dependencies:
Type
(
Line
)
Account ID
(the account this f
eature
will be applied to)
Label
(key label displayed on the LCD screen)
Value
(
Defaul
t/Lock
)
Usage: When the phone receives an incoming call, the Line key
1. Press the Line key to accept the incoming call.
2. Press the Line key to place a new call and the active call is placed
3. Press the Line key again to resume the held call.
68
Advanced Phone
:
.
| Page 79 |
Customizing Your Phone
If you select Lock from the Value field, the line keys located in the same position of the other
page will be automatically assigned Line feature with Lock filled in the Value field. This feature
is only applicable to line key 1-7. Then you can use this key on every page.
If you select Default from the Value field, you can only use this key on the current page.
Speed Dial
You can use this key feature to speed up dialing the numbers frequently used or hard to
remember.
Dependencies:
Type
(
Speed Dial
)
Account ID
(the account this f
eature
will be applied to)
Label
(key label display
ed
on the LCD screen)
Value
(the number you want to dial out)
Usage: Press the Speed Dial key to dial out the number specified in the Value field, using the
account selected from the Account ID field.
Voice Mail
You can use this key feature to quickly connect voice mail. For more information, refer to Voice
Mail on page 182.
Dependencies:
Type
(
Key Event
)
Key
Type
(
Voice Mail
)
Account ID
(the account this f
eature
will be applied to)
Label
(key label display
ed
on the LCD screen)
Value
(the voice mail access code)
Usage: Press the Voice Mail key to dial out the voice mail access code. Then follow the voice
prompt to listen to the voice mails.
Direct Pickup
You can use this key feature to answer someone else’s incoming call on the phone.
Dependencies:
Type
(
Key
Event
)
Key
Type
(
D
Pick
u
p
)
Account ID
(the account this f
eature
will be applied to)
Label
(key label display
ed
on the LCD screen)
Value
(
the
direct
ed
call
pickup code followed by the
target
phone number
)
Usage: Press the Direct Pickup key on your phone when the target phone number receives an
incoming call. The call is then answered on your phone.
Group Pickup
You can use this key feature to answer incoming calls in a group that is associated with their
own group.
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User Guide for the SIP-T27G IP Phone
Dependencies:
Type
(
Key Event
)
Key
Type
(
G
Pickup
)
Account ID
(the account this f
eature
will be applied to)
Label
(key label display
ed
on the LCD screen)
Value
(
the group
call
pickup code
)
Usage: Press the Group Pickup key on your phone when a phone number in the group receives
an incoming call. The call is answered on your phone.
Call Park
You can use this key feature to park a call.
Dependencies:
Type
(
Key Event
)
Key Type
(
Call Park
)
Account ID
(the account this f
eature
will be applied to)
Label
(key label displayed on the LCD screen)
Value
(
the call park code
)
Usage: Press the Call Park key on your phone to park a call.
DTMF
You can use this key feature to send the specification of arbitrary key sequences via DTMF.
Dependencies:
Type
(
Key Event
)
Key
Type
(
DTMF
)
Label
(key label display
ed
on the LCD screen)
Value
(
DTMF
sequence
)
Usage: Press the DSS key during an active call to send the key sequence specified in the Value
field.
Note
DTMF sequence can only contain “0-9”, “*”, “#” and ”A-E”.
Prefix
You can use this key feature to add a specified prefix number before the dialed number.
Dependencies:
Type
(
Key Event
)
Key
Type
(
Prefix
)
Label
(key label display
ed
on the LCD screen)
Value
(
the
prefix number)
Usage: Press the Prefix key when the phone is idle, the phone will then enter the dialing screen
and display the prefix number that you specified in the Value field. You can enter the remaining
digits and then dial out.
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| Page 81 |
Customizing Your Phone
Local Group
You can use this key feature to quickly access a contact group in the local directory. For more
information, refer to Local Directory on page 44.
Dependencies:
Type
(
Key Event
)
Key
Type
(
Local Group
)
Local Group
(
the
contact group
name you want to access
)
Label
(key label display
ed
on the LCD screen)
Usage: Press the Local Group key to access the contact group specified in the Local Group
field.
XML Group
You can use this key feature to quickly access a remote group in your remote phone book. You
should configure remote phone book in advance. For more information, refer to Remote Phone
Book on page 56.
Dependencies:
Type
(
Key Event
)
Key
Type
(
XML
Group
)
PhoneBook
(the
remote group
name you want to access if remote phone
book is configured)
Label
(key label display
ed
on the LCD screen)
Usage: Press the XML Group key to access the remote group specified in the PhoneBook field.
XML Browser
You can use this key feature to quickly access an XML browser. The XML browser allows you to
create custom services which meet your functional requirements on the server. You can
customize practical applications, such as weather report, stock information, Google search, etc.
Dependencies:
Type
(
XML
Browser
)
Label
(key label display
ed
on the LCD screen)
Value
(the access URL for
XML
browser)
Usage: Press the XML Browser key to access the XML browser specified in the Value field.
LDAP
You can use this key feature to quickly access a LDAP search screen.
Dependencies:
Type
(
Key Event
)
Key Type
(
LDAP
)
Label
(key label display
ed
on the LCD screen)
Usage:
1. Press the LDAP key to access the LDAP search screen.
2. Enter a few continuous characters of the contact name or continuous numbers of the
contact number using the keypad.
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User Guide for the SIP-T27G IP Phone
The contacts whose name or phone number matches the characters entered will appear on the
LCD screen.
Conference
You can use this key feature to set up a conference call. For more information, refer to
Conference on page 120.
Dependencies:
Type
(
Key Event
)
Key Type
(
Conf
)
Label
(key label display
ed
on the LCD screen)
Value
(
the
number
you want to add to the conference
)
Usage: Press the Conference key during an active call to set up a conference with the number
specified in the Value field.
Note
If the Value field is left blank, the Conference key performs the same as the Conf soft key during
a call.
Forward
You can use this key feature to forward an incoming call to someone else. For more information,
refer to Call Forward on page 106.
Dependencies:
Type
(
Key Event
)
Key Type
(
F
WD
)
Label
(key label displayed on the LCD screen)
Value
(
the
number
you want to forward to
)
Usage:
Press the Forward key to forward an incoming call to the number specified in the Value field.
Note
If the Value field is left blank, the Forward key performs the same as the FWD soft key when
receiving an incoming call.
Transfer
When there is an active call on the phone, you can use this key feature to handle the call
differently depending on the transfer mode assigned to the DSS key.
Dependencies:
Type
(
Key Event
)
Key Type
(
Tran
)
Label
(key label display
ed
on the LCD screen)
Value
(
the
number
you want to
transfer
to
)
Usage:
When the transfer mode on DSS key is
Blind Transfer
, p
ress the
Transfer
key to
complete
the blind transfer to the number specified in the Value field.
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| Page 83 |
Customizing Your Phone
When the transfer mode on DSS key is
Attended Transfer
,
p
ress the
Transfer
key
to dial
out the number specified in the Value field, and then perform the attended or
semi-attended transfer.
When the transfer mode on DSS key is
New Call
,
press the
Transfer
key
to place a new call
to the number specified in the Value field.
Note
Transfer mode via DSS key is configurable via web user interface at the path
Features->Transfer->Transfer Mode Via Dsskey.
If the Value field is left blank, the Transfer key performs the same as the TRAN key or the Tran
soft key during a call. For more information, refer to Call Transfer on page 114.
Hold
You can use this key feature to place an active call on hold or retrieve a held call.
Dependencies:
Type
(
Key Event
)
Key Type
(
Hold
)
Label
(key label display
ed
on the LCD screen)
Usage:
1. Press the Hold key during an active call to place the call on hold.
2. Press the Hold key again to retrieve the held call.
DND
You can use this key feature to enable or disable DND. You can also use this key feature to
access the custom DND screen. For more information, refer to Do Not Disturb (DND) on page
101.
Dependencies:
Type
(
Key Event
)
Key Type
(
D
ND
)
Label
(key label display
ed
on the LCD screen)
Usage:
When DND is in phone mode:
1. Press the DND key to enable DND.
2. Press the DND key again to disable DND.
When DND is in custom mode:
1. Press the DND key to access the Custom DND screen. You can enable or disable DND for
one or all accounts.
Note
When DND is activated, the DND key LED will illuminate solid green, and the incoming calls will
be rejected automatically.
SMS
You can use this key feature to quickly access text message. For more information, refer to Short
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User Guide for the SIP-T27G IP Phone
Message Service (SMS) on page 180.
Dependencies:
Ty
pe
(
Key Event
)
Key Type
(
SMS
)
Label
(key label displayed on the LCD screen)
Usage: Press the SMS key when the phone is idle to access text message.
Group Listening
You can use this key feature to activate the Speakerphone and Handset/Headset mode at the
same time. It is suitable for the group conversations which have more than one person present
at one end. You are able to speak and listen through the handset/headset, while the others
nearby can only listen through the speaker.
Dependencies:
Type
(
Key Event
)
Key Type
(
Group Listening
)
Label
(key label display
ed
on the LCD screen)
Usage:
1. During a call, press the Group Listening key to activate the group listening mode.
You can then speak and listen through the handset/headset, while other people at your
side can only listen through the speaker at the same time.
2. Press the Group Listening key again to deactivate the group listening mode.
Zero Touch
You can use this key feature to quickly configure auto provision and network parameters.
Dependencies:
Type
(
Key Event
)
Key Type
(
Zero
T
ouch
)
Label
(key label display
ed
on the LCD screen)
Usage:
1. Press the Zero Touch key to access the zero touch screen.
2. Press the OK soft key within a few seconds.
3. Configure the network parameters in the corresponding fields.
4. Press the Next soft key.
5. Configure the auto provision parameters in the corresponding fields.
6. Press the OK soft key.
The phone will reboot to update configurations.
URL
You can use this key feature to trigger the phone to send an HTTP GET request containing a
specific URL.
Dependencies:
Type
(
URL
)
Label
(key label display
ed
on the LCD screen)
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| Page 85 |
Customizing Your Phone
Value
(
the URL contained in the HTTP GET request
)
Usage: Press the URL key to trigger the phone to send an HTTP GET request containing the
URL specified in the Value field.
Phone Lock
You can use this key feature to immediately lock your phone instead of long pressing . For
more information, refer to Phone Lock on page 35.
Dependencies:
T
ype
(
Phone Lock
)
Label
(key label display
ed
on the LCD screen)
Usage: When the phone lock feature is enabled, press the Phone Lock key to immediately lock
your phone instead of long pressing .
Retrieve Park
You can use this key feature to retrieve a parked call.
Dependencies:
Type
(
Retrieve
Park
)
Account ID
(the account this f
eature
will be applied to)
Label
(key label displayed on the LCD screen)
Value
(
the park
retrieve code
)
Usage: Press the Retrieve Park key on your phone to retrieve a parked call.
Directory
You can use this key feature to easily access frequently used lists. For more information, refer to
Directory on page 43.
Dependencies:
Type
(
Dir
ectory
)
Label
(key label displayed on the LCD
screen)
Usage: Press the Directory key to immediately access frequently used lists.
Note
The Directory key performs the same function as the Directory soft key when the phone is idle.
Programable Keys
You can customize the soft keys, navigation keys and function keys.
To customize soft keys via phone user interface:
1.
Press Menu->Settings->Advanced Settings (default password: admin) ->Softkey Label.
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User Guide for the SIP
Note
76
-T27G IP Phone
2.
Select the desired soft key, and then press the Enter soft key.
3.
Select the desired key type from the Type field.
4.
(Optional.) Select the desired line from the Account ID field.
5.
(Optional.) Enter the string that will appear on the LCD screen in the Label field.
6.
(Optional.) Enter the corresponding value in the Value field.
7.
Press the Save soft key to accept the change or the Back soft key to cancel.
To customize programable keys via web user interface:
1. Click on Dsskey->Programable Key.
2. Customize specific features for these keys.
3. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Label is configurable only when customizing SoftKey (1-4).
4. Click Confirm to accept the change.
Navigation keys and function keys are configurable via web user interface only.
The MUTE key cannot be customized when keep mute feature is enabled. For more information,
contact your system administrator.
| Page 87 |
Phone
down the account list to select the desired
Customizing Your
You can click Reset To Default to reset custom settings to defaults.
Then you can press the keys on the phone to perform the features you configured.
For example:
Switch Account Up
You can use this key feature to change the default account.
Dependencies:
Type
(
Switch Account Up
)
Usage: Press the Switch Account Up key to scroll up the account list to select the desired
default account.
Switch Account Down
You can use this key feature to change the default account.
Dependencies:
Type
(
Switch Account
Down
)
Usage: Press the Switch Account Down key to scroll
default account.
Ext Keys
If EXP20 is connected to the SIP-T27G IP phone, you can customize features for ext keys.
To customize ext keys via web user interface:
1. Click on Dsskey->Ext Key.
2. Customize specific features for these keys.
3. Click Confirm to accept the change.
For more information, refer to
Yealink EXP20 User Guide
.
Note
Ext keys are configurable via web user interface only.
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User Guide for the SIP
Account Management
Account Registration
78
-T27G IP Phone
You can register one or multiple accounts on the SIP-T27G IP phone. You can also configure
each line key to associate with an account or configure multiple line keys to associate with an
account.
To register an account via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts.
2. Select the desired account and then press the Enter soft key.
3. Select Enabled from the Activation field.
4. Enter the desired value in Label, Display Name, Register Name, User Name, Password
and SIP Server1/2 field respectively. Contact your system administrator for more
information.
5. If you use the outbound proxy servers, do the following:
1) Press or , or the Switch soft key to select Enabled from the Outbound Status
field.
2) Enter the desired value in the Outbound Proxy1/2 and Fallback Interval field
respectively. Contact your system administrator for more information.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
You can repeat steps 2 to 6 to register more accounts.
The following figures demonstrate single or multiple accounts registered on the phone:
Single account:
| Page 89 |
Phone
Register
Customizing Your
Multiple accounts:
To disable an account via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts.
2. Select the desired account and then press the Enter soft key.
3. Select Disabled from the Activation field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Registering an account is configurable via web user interface at the path Account->
Note
Default account can be set by pressing or on the idle screen. It has priority when
placing a call. The phone’s default account cannot be changed after reboot.
Multiple Line Keys per Account
You can configure multiple line keys to associate with an account. This enhances call
visualization and simplifies call handling.
.
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User Guide for the SIP-T27G IP Phone
If this is the case, the LCD screen will resemble the following figure:
Incoming calls to this account will be distributed evenly among the available line keys. Outgoing
calls will be distributed similarly.
Your phone can be configured to have a combination of accounts with a single line key and
accounts with multiple line keys.
Dial Plan
Dial plan is a string of characters that governs the way your SIP-T27G IP phone processes the
inputs received from your phone keypad.
The SIP-T27G IP phone supports the following dial plan features:
Replace Rule
Dial
N
ow
Area Code
Block Out
The basic expression syntax you need to know:
The dot "." can be used as a placeholder or multiple placeholders for any
.
character. Example:
"12." would match "123", "1234", "12345", "12abc", etc.
x
An
"
12x
"
x
"
"
would match
can be used as a placeholder for any character.
"
12
1
"
,
"
12
2
"
,
"
12
3
"
,
"12
a
",
etc.
Example:
-
Numeric ranges are allowed within the brackets
“[5
-
7]” would match the number ”
5
”, ”
6
” or ”
7
”.
: Digit “
-
” Digit. Example:
The square brackets "[ ]" can be used as a placeholder for a single character
[]
which matches any of a set of characters. Example:
"91[5-7]1234" would match "9151234", "9161234", "9171234".
The parentheses "( )" can be used to group together patterns, for instance, to
()
logically combine two or more patterns. Example:
"([1-9])([2-7])3" would match "923", "153", "773", etc.
80
| Page 91 |
Customizing Your Phone
The “$” followed by the sequence number of a parenthesis means the
characters placed in the parenthesis. The sequence number stands for the
corresponding parenthesis. Example:
$
A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2".
When you dial out "0012354599" on your phone, the IP phone will replace the
number with "90012354599". “$1” means 3 digits in the first parenthesis, that
is, “235”. “$2” means 2 digits in the second parenthesis, that is, “99”.
Note
The IP phone supports a new dial plan mechanism – digit map. You can use one or more
matching rules in one digit map string. If the new dial plan mechanism is enabled, old dial
plan will be ignored. For more information, contact your system administrator.
Replace Rule
You can configure one or more replace rules (up to 100) to remove the specified string and
replace it with another string. You can configure a pattern with wildcards (refer to the expression
syntax in the table above), so that any string that matches the pattern will be replaced. This
feature is convenient for you to dial out a long number. For example, a replace rule is configured
as “Prefix: 1” and “Replace: 1234”, when you try to dial out the number “1234”, you just need to
enter “1” on the phone and then press the Send soft key.
To add a replace rule via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Enter the string (e.g., 1) in the Prefix field.
3. Enter the string (e.g., 1234) in the Replace field.
4. Enter the desired line ID in the Account field or leave it blank.
5. Click Add to add the replace rule.
When you enter the number “1” using the keypad and then press the Send soft key, the
81
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User Guide for the SIP
N
Note
Note
Dial
82
-T27G IP Phone
phone will dial out “1234” instead.
The valid values for the Account field can be one or more digits among 1-6. Every two digits
must be separated by a comma. For example, when you enter the value “1, 2” in the Account
field, this replace rule will apply to account 1 and account 2.
If you leave the Account field blank or enter 0, the replace rule will apply to all accounts.
To edit a replace rule via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Select the desired replace rule by checking the checkbox.
3. Edit the values in the Prefix and Replace fields.
4. Enter the desired line ID in the Account field or leave it blank.
5. Click Edit to accept the change.
To delete one or more replace rules via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Select the one or more replace rules by checking the checkbox(es).
3. Click Del to delete the replace rule(s).
Replace rule is configurable via web user interface only.
ow
You can configure one or more dial now rules (up to 100) on your phone. When the dialed
number matches the dial now string, the number will be dialed out automatically. For example, a
dial now rule is configured as "2xx", any entered three-digit string beginning with 2 will then be
dialed out automatically on the phone.
To add a dial now rule via web user interface:
1. Click on Settings->Dial Plan->Dial Now.
2. Enter the desired value (e.g., 2xx) in the Rule field.
3. Enter the desired line ID in the Account field or leave it blank.
| Page 93 |
Customizing Your Phone
For more information on the valid values for the Account field, refer to Replace Rule on
page 81.
4. Click Add to add the dial now rule.
When you enter the number “234” using the keypad, the phone will dial out “234”
automatically without the pressing of any key.
Note
You can also edit or delete the dial now rule, refer to Replace Rule on page 81 for more
information.
Dial now rule is configurable via web user interface only.
Time Out for Dial Now Rule
You can configure the delay time for dial now rules. That is, you can configure your phone to
automatically dial out the phone number which matches a dial now rule, after the designated
delay time.
To configure the time out for dial now rule via web user interface:
1. Click on Features->General Information.
2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field.
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User Guide for the SIP
Area Code
Note
84
-T27G IP Phone
The default value is “1”.
3. Click Confirm to accept the change.
Time out for dial now rule is configurable via web user interface only.
Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical
areas in a country. This feature is necessary when dialing a phone number outside the code area.
For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15". When
you dial out the number "56789" (the length of the number is between 1 and 15), the phone will
add the area code and dial out the number "059256789". You can only configure one area code
rule on your phone.
To configure the area code via web user interface:
1. Click on Settings->Dial Plan->Area Code.
2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields.
3. Enter the desired line ID in the Account field or leave it blank.
| Page 95 |
Customizing Your Phone
For more information on the valid values for the Account field, refer to Replace Rule on
page 81.
4. Click Confirm to accept the change.
Note
The
default value of
minimum
and
maximum
length
is 1 and 15 respectively.
Area code is configurable via web user interface only.
Block Out
You can block some specific numbers (up to 10) from being dialed on your phone. When you
dial a block out number on your phone, the dialing will fail and the LCD screen will prompt
"Forbidden Number".
To add a block out number via web user interface:
1. Click on Settings->Dial Plan->Block Out.
2. Enter the desired value in the BlockOut NumberX field.
3. Enter the desired line ID in the Account field or leave it blank.
For more information on the valid values for the Account field, refer to Replace Rule on
page 81.
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User Guide for the SIP
Emergency Number
Note
Note
Note
86
-T27G IP Phone
4. Click Confirm to add the block out number.
Block out number is configurable via web user interface only.
Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services
for assistance when necessary. The emergency telephone number may differ from country to
country. It is typically a three-digit number so that it can be easily remembered and dialed
quickly. Some countries have a different emergency number for each of the different emergency
services.
You can specify the emergency telephone numbers on the IP phone for contacting the
emergency services in an emergency situation. You can dial these numbers when the phone is
locked. For more information on phone lock, refer to Phone Lock on page 35.
Contact your local phone service provider for available emergency numbers in your area.
The IP phone also supports the emergency dialplan. For more information, contact your
system administrator.
To specify emergency numbers via web user interface:
1. Click on Features->Phone Lock.
2. Enter the emergency number in the Emergency field.
For multiple emergency numbers, enter a comma between every two numbers. The default
emergency numbers are 112, 911 and 110.
3. Click Confirm to accept the change.
Emergency number is configurable via web user interface only.
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Live Dialpad
ine
Note
Hotl
Customizing Your Phone
You can enable live dialpad feature on the SIP-T27G IP phone, which enables the IP phone to
automatically dial out a phone number without pressing the send key. You can also configure a
delay, and then the phone will dial out the phone number automatically after the designated
period of time.
To enable the live dialpad via web user interface:
1. Click on Settings->Preference.
2. Select Enabled from the pull-down list of Live Dialpad.
3. Enter the desired delay time in the Inter Digit Time(1~14s) field.
The default delay time is 4 seconds.
4. Click Confirm to accept the change.
Live dialpad is configurable via web user interface only.
You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone
key or the line key. You can also configure a delay, and then the phone will dial out the hotline
number automatically after the designated period of time.
To configure the hotline number via phone user interface:
1. Press Menu->Features->Hot Line.
2. Enter the desired number in the Hotline Number field.
3. Enter the delay time in the Hotline Delay field.
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The valid values range from 0 to 10 (seconds) and the default value is “4”.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Hotline is configurable via web user interface at the path Features->General Information.
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hone is designed to be easily used like a regular phone on a public switched
telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else
This chapter provides basic operating instructions for the
T27
IP
hone. Topics include:
If you require additional information or assistance with your new phone, contact your system
Basic Call Features
The SIP-T27G IP p
conduct a conference call.
Placing Calls
Answering Calls
Ending Calls
Redialing Numbers
Recent Call In Dialing
Auto Answer
Auto Redial
Call Completion
R
eC
all
Call Mute
Call Hold/Resume
Do Not Disturb (DND)
Call Forward
Call Transfer
Call Waiting
Confer
ence
Call Park
Call Pickup
Anonymous Call
Anonymous Call Rejection
administrator.
SIP-
G
p
Basic Call Features
, or
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Placing Calls
Note
90
-T27G IP Phone
You can place a call in one of three ways using your SIP-T27G IP phone:
Using the handset
Using the speakerphone
Using the headset
You can also dial the number first, and then choose the way you want to speak to the other
party.
You can also search and dial a contact from call history, local directory or remote phone book.
For more information, refer to Contact Management on page 43 and Call History Management
on page 58.
During a call, you can alternate between Speakerphone, Headset, and Handset modes by
pressing the Speakerphone key, the HEADSET key, or by picking up the handset.
The call duration of the active call and far-site’s information (name or phone number) are visible
on the LCD screen. In the figure below, the call to “Tom” (the phone number: 1001) has lasted 10
seconds.
To place a call using the handset:
1. Pick up the handset.
2. Enter the desired number using the keypad.
3. Press , , or the Send soft key.
The # key is configured as a send key by default. You can also set the * key as the send key, or
set neither. For more information, refer to the Key As Send on page 35.
You can also dial using the SIP URI or IP address. To obtain the IP address of a phone, press the
OK key when the phone is idle. The maximum length of SIP URI or IP address length is 32
characters. For example, SIP URI: 3606@sip.com, IP: 192.168.1.15.
Your phone may not support direct IP dialing. Contact your system administrator for more
information.
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Basic Call Features
IP phone can handle multiple calls at a time. However, only one active call (the call
, other calls are placed on hold
To place a call using the hands-free speakerphone mode:
Do one of the following:
-
With the handset on-hook, press or the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press , or the Send soft key.
-
With the handset on-hook, enter the desired number using the keypad.
Press , , or the Send soft key.
To place a call using the headset:
Do one of the following:
-
With the optional headset connected, press to activate the headset mode.
Press the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press , , or the Send soft key.
-
With the optional headset connected, press to activate the headset mode.
Enter the desired number using the keypad.
Press , , or the Send soft key.
Note
To permanently use the headset mode, refer to Headset Prior on page 63.
The SIP-T27G
that has audio associated with it) can be in progress at any time
The SIP-T27G IP phone can handle a maximum of 50 calls at one time.
To place multiple calls:
You can have more than one call on your SIP-T27G IP phone. To place a new call during an
active call, do one of the following:
-
Press the line key. The active call is placed on hold.
Enter the desired number using the keypad.
Press , , or the Send soft key.
-
Press or the Hold soft key to place the original call on hold.
Press the NewCall soft key.
Enter the desired number using the keypad.
Press , , or the Send soft key.
.
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Note
Answering Calls
Note
92
-T27G IP Phone
You can press or to switch between calls, and then press the Resume soft key to
retrieve the desired call.
If multiple accounts are registered on the phone, you can first press the desired line key on the
idle screen or press the Line soft key on the dialing screen, and then you can use the selected
account to place a call.
When you are not in another call, you can answer a call in one of three ways:
Using the handset
Using the speakerphone
Using the headset
You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate
Do Not Disturb mode to ignore the incoming calls without ringing on your phone. For more
information, refer to Do Not Disturb (DND) on page 101.
You can forward incoming calls to someone else by pressing the FWD soft key. For more
information, refer to Call Forward on page 106.
Answering When Not in Another Call
Call duration and destination will always appear on the LCD screen for the active call.
To answer a call using the handset:
1. Pick up the handset.
To answer a call using the hands-free speakerphone mode:
Do one of the following:
-
Press .
-
With the handset on-hook and the headset mode deactivated, press the Answer soft key.
-
With the handset on-hook and the headset mode deactivated, press the line key with the
fast flashing green LED indicator.
To answer a call using the headset:
Do one of the following:
-
Press .
-
With the headset mode activated, press the Answer soft key.
-
With the headset mode activated, press the line key with the fast flashing green LED
indicator.
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Basic Call Features
phone, do one of the following:
press
recent
Answering When in Another Call
If you have an active call, and an incoming call arrives on the
-
Press the Answer soft key.
The incoming call is answered and the original call is placed on hold.
-
Press to access the new call.
Press or the Answer soft key.
The incoming call is answered and the original call is placed on hold.
Ending Calls
To end a call:
Do one of the following:
-
If you are using the handset, press , the EndCall soft key or hang up the handset.
-
If you are using the headset, press or the EndCall soft key.
-
If you are using the speakerphone, press , or the EndCall soft key.
Note
When a call is placed on hold, you cannot press to end it. You should press the Resume
soft key to resume the call, and then press to end it.
Redialing Numbers
To redial the last dialed number from your phone:
1. Press twice.
A call to your last dialed number is attempted.
To redial a previously dialed number from your phone:
1. Press when the phone is idle.
2. Press or to select the desired entry from the placed calls list, and then
or the Send soft key.
Recent Call In Dialing
To view the placed calls list when the phone is on the dialing screen, you should enable
call in dialing in advance.
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or press the line key.
Note
94
-T27G IP Phone
To enable recent call in dialing via web user interface:
1. Click on Directory->Setting.
2. Select Enabled from the pull-down list of Recent Call In Dialing.
3. Click Confirm to accept the change.
Recent call in dialing is configurable via web user interface only.
To view placed calls list when the phone is on the dialing screen:
1. Pick up the handset, press the Speakerphone key
The LCD screen displays the placed calls list.
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Basic Call Features
You can also enter a few continuous characters of the contact name or continuous numbers
of the contact number (office, mobile or other number) to search from placed calls list.
Auto Answer
You can use auto answer feature to automatically answer an incoming call on a line. Auto
answer is configurable on a per-line basis.
You can choose to mute the local microphone when an incoming call is answered automatically.
For more information, refer to Keep Mute on page 100.
To configure auto answer via phone user interface:
1. Press Menu->Features->Auto Answer.
2. Press or , or the Switch soft key to select the desired account from the Line ID
field.
3. Press or , or the Switch soft key to select Enabled from the Status field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
The icon appears on the LCD screen.
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Auto Redial
Note
96
-T27G IP Phone
Auto answer is configurable via web user interface at the path Account->Basic.
Auto answer is only applicable when there is no other call in progress on the phone.
You can enable auto redial to automatically redial a phone number when the called party is busy.
You can also configure the number of auto redial attempts and the time to wait between redial
attempts.
To configure auto redial via phone user interface:
1. Press Menu->Features->Auto Redial.
2. Press or , or the Switch soft key to select Enabled from the Auto Redial field.
3. Enter the desired time (in seconds) in the Redial Interval field.
The default value is “10”.
4. Enter the desired number of redial attempts in the Redial Times field.
The default value is “10”.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Auto redial is configurable via web user interface at the path Features->General Information.
To use auto redial:
When the called party is busy, the following prompt will appear on the LCD screen of the phone:
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Basic Call Features
1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD
screen of the phone:
2. Wait for the designated period of time or press the OK soft key to redial the phone number.
The phone will retry as many times as configured until the called party is idle.
Call Completion
You can use call completion to notify the caller who failed to reach a desired party when the
party becomes available to receive a call.
To configure call completion via phone user interface:
1. Press Menu->Features->Call Completion.
2. Press or , or the Switch soft key to select Enabled from the Call Completion
field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Call completion is configurable via web user interface at the path Features->General
Information.
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eC
Note
R
98
-T27G IP Phone
To use call completion:
When the called party is busy, the following prompt will appear on the LCD screen of the phone:
1. Press the OK soft key, the phone returns to the idle screen and call completion is activated.
When the called party becomes idle, the following prompt will appear on the LCD screen of the
phone:
1. Press the OK soft key to redial the number.
Call completion is not available on all servers. For more information, contact your system
administrator.
all
You can press a recall key to place a call back to the last incoming call.
To configure a recall key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select Key Event from the Type field.
4. Press or , or the Switch soft key to select ReCall from the Key Type field.
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Basic Call Features
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
Recall key is configurable via web user interface at the path Dsskey->Line Key.
Call Mute
You can mute the microphone of the active audio device during an active call so that the other
party cannot hear you. You can also mute the microphone on pre-dialing, dialing, ringing, or
calling screen so that the other party cannot hear you when the call is set up. The mute state
ends when the active call ends
Keep mute enables you to make the mute state of the phone persist across calls and to mute
the phone’s microphone on any screen (e.g., idle screen). It is helpful when auto answer is
enabled.
Call mute applies to all modes (Handset, Headset and Speakerphone).
Mute a Call
To mute a call:
1. Press during an active call.
The LCD screen indicates that the call is now muted.
To un-mute a call:
1. Press again to un-mute the call.
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User Guide for the SIP-T27G IP Phone
Mute While Dialing
To mute the microphone while dialing:
1. Press on the pre-dialing, dialing or calling screen.
The call is muted automatically when setting up successfully.
To un-mute the microphone while dialing:
1. Press again on the pre-dialing, dialing or calling screen.
Note
You can also mute the microphone when the IP phone is ringing.
Keep Mute
If keep mute is enabled, you can mute the microphone on any screen. The phone stays in the
mute state until you un-mute the microphone or until the phone restarts. This feature should be
pre-configured by your system administrator.
To mute the microphone on any screen:
1.
Press on any screen (e.g., ringing, dialing, talking or idle screen).
The icon appears on the status bar.
To un-mute the microphone on any screen:
1.
Press again on any screen.
The icon disappears from the status bar.
Call Hold/Resume
You can place an active call on hold. Only one active call can be in progress at any time. Other
calls can be made and received while placing the original call on hold. When you place a call on
hold, your IP PBX may play music to the other party while waiting.
To place a call on hold:
1. Press or the Hold soft key during a call.
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Basic Call Features
The line key LED flashes green. The LCD screen indicates that the call is on hold.
Note
The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The
phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play
the hold tone by default.
To resume a held call:
1. Press or the Resume soft key.
Multiple Calls on Hold:
If multiple calls are placed on hold, do one of the following:
-
Press or to switch between the calls, and then press or the Resume soft
key to retrieve the desired call.
-
Press the corresponding line key to retrieve the call.
If more than two calls are on hold, a numbered prompt appears on the LCD screen, for example
"2/4", indicating that this is the second call out of four calls.
Do Not Disturb (DND)
You can use DND to reject incoming calls automatically on the phone. The prompt message "n
New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will
appear on the LCD screen, and callers will receive a busy message. All calls you receive while
DND is enabled are logged to your missed calls list.
When DND feature is enabled, the IP phone supports displaying a large DND icon on the idle
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Note
102
-T27G IP Phone
screen. For more information, contact your system administrator.
The prompt message will display only if Missed Call Log for the line is enabled. Missed call log is
configurable via web user interface at the path Account->Basic.
Do not disturb is local to the phone, and may be overridden by the server settings. For more
information, contact your system administrator.
You can enable/disable DND for the phone system, or you can customize DND for each or all
accounts. Two DND modes:
Phone
(default):
DND is effective for the phone system.
Custom
:
DND can be configured for each or all accounts
.
You can receive incoming calls from authorized numbers when DND is enabled.
To configure the DND mode via web user interface:
1. Click on Features->Forward&DND.
2. In the DND block, mark the desired radio box in the Mode field.
| Page 113 |
Note
Note
Basic Call Features
3. Click Confirm to accept the change.
DND mode is configurable via web user interface only.
To enable DND in phone mode:
1. Press the DND soft key when the phone is idle.
The icon appears on the status bar.
When DND and busy forward are enabled in phone mode, calls will be sent to the configured
destination number. For more information on busy forward, refer to Call Forward on page 106.
To enable DND in custom mode:
1. Press the DND soft key when the phone is idle.
The LCD screen displays a list of accounts on the phone.
2. You can enable it for a specific account:
1)
Press or to select the desired account and then press the Enter soft key.
2)
Press or , or the Switch soft key to select Enabled from the DND Status
field.
3)
(Optional.) Enter the DND on code or off code respectively in the On Code or Off
Code field.
If the on code or off code is configured, the IP phone will send the corresponding
code to activate or deactivate DND on the server. It is not available on all servers.
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3.
104
-T27G IP Phone
You can also enable DND for all accounts:
1)
Do the following:
-
Press the All On soft key if DND on code and off code are not needed on your
server.
-
After DND was enabled for a specific account on the step 2, press or to
highlight the DND Status field.
Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”.
Press the OK soft key to accept the change or the Cancel soft key to cancel.
Press the Save soft key to accept the change.
If you activate DND for the default account, the associated line icon will change to , and
the icon will appear on the status bar.
If you activate DND for the non-default account, only the associated line icon will change
to .
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Basic Call Features
If you enable DND for all accounts, all line icons will change to , and the icon will
appear on the status bar.
Note
When DND and busy forward are both enabled for a specific account, calls to the specific account
will be sent to the configured destination number. For more information on call forward, refer to
Call Forward on page 106.
To configure the DND authorized numbers via web user interface:
1. Click on Features->Forward&DND.
2. Select Enabled from the pull-down list of DND Emergency.
3. Enter the numbers in the DND Authorized Numbers field.
For multiple numbers, enter a comma between every two numbers.
4. Click Confirm to accept the change.
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User Guide for the SIP
Call Forward
Static Forwarding
Note
Note
106
-T27G IP Phone
When DND is enabled on the phone, the phone can still receive incoming calls from the numbers
specified in the DND Authorized Numbers field.
DND authorized number is configurable via web user interface only.
When the phone misses a call, a prompt window will pop up by default. If you want to disable the
feature, contact your system administrator for more information.
To disable DND in phone mode:
1.
Press the DND soft key when the phone is idle.
To disable DND in custom mode:
1.
Press the DND soft key when the phone is idle.
2.
Press or to select the desired account and then press the Enter soft key.
3.
Press or , or the Switch soft key to select Disabled from the DND Status field.
If you want to disable DND for all accounts, press the All Lines soft key.
4.
Press the Save soft key to accept the change.
You can configure your phone to forward incoming calls to another party (static forwarding).
You can also forward calls while your phone is ringing (dynamic forwarding).
When the phone forwards a call, a prompt window will pop up by default. If you want to disable
the feature, contact your system administrator for more information.
Three types of static forwarding:
Always Forward
:
Incoming calls are immediately forwarded.
Busy Forward
:
Incoming calls are immediately forwarded if the phone is busy.
No Answer Forward
:
Incoming
calls are forwarded if not answered after
a period of time.
You can enable/disable call forward for the phone system, or you can customize call forward for
each or all accounts. Two call forward modes:
Phone
(default)
:
C
all forward is effective for the
phone system.
Custom:
Call forward can be configured for each or all accounts.
To configure the call forward mode via web user interface:
1. Click on Features->Forward&DND.
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Basic Call Features
2. In the Forward block, mark the desired radio box in the Mode field.
3. Click Confirm to accept the change.
Note
Call forward mode is configurable via web user interface only.
To enable call forward in phone mode:
1. Press Menu->Features->Call Forward.
2. Press or to select the desired forwarding type, and then press the Enter soft key.
3. Depending on your selection:
a) If you select Always Forward:
1)
Press or , or the Switch soft key to select Enabled from the Always
Forward field.
2)
Enter the destination number you want to forward all incoming calls to in the
Forward to field.
3)
(Optional.) Enter the always forward on code or off code respectively in the On
Code or Off Code field.
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User Guide for the SIP-T27G IP Phone
b) If you select Busy Forward:
1)
Press or , or the Switch soft key to select Enabled from the Busy
Forward field.
2)
Enter the destination number you want to forward incoming calls to when the
phone is busy in the Forward to field.
3)
(Optional.) Enter the busy forward on code or off code respectively in the On
Code or Off Code field.
c) If you select No Answer Forward:
1)
Press or , or the Switch soft key to select Enabled from the No Answer
Forward field.
2)
Enter the destination number you want to forward unanswered incoming calls to
in the Forward to field.
3)
Press or , or the Switch soft key to select the ring time to wait before
forwarding from the After Ring Time field.
The default ring time is 12 seconds.
4)
(Optional.) Enter the no answer forward on code or off code respectively in the
On Code or Off Code field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
The icon on the status bar indicates that the call forward is enabled.
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enable call
To
1.
2.
3.
4.
Basic Call Features
forward in custom mode:
Press Menu->Features->Call Forward.
Press or to select the desired account, and then press the Enter soft key.
Press or to select the desired forwarding type, and then press the Enter soft key.
Depending on your selection:
a) If you select Always Forward, you can enable it for a specific account.
1)
Press or , or the Switch soft key to select Enabled from the Always
Forward field.
2)
Enter the destination number you want to forward all incoming calls to in the
Forward to field.
3)
(Optional.) Enter the always forward on code or off code respectively in the On
Code or Off Code field.
You can also enable always forward for all accounts. After always forward was enabled
for a specific account, do the following:
1)
Press or to highlight the Always Forward field.
2)
Press the All Lines soft key.
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b)
c)
110
-T27G IP Phone
The LCD screen prompts “Copy to all lines?”.
3)
Press the OK soft key to accept the change or the Cancel soft key to cancel.
If you select Busy Forward, you can enable it for a specific account.
1)
Press or , or the Switch soft key to select Enabled from the Busy
Forward field.
2)
Enter the destination number you want to forward incoming calls to when the
phone is busy in the Forward to field.
3)
(Optional.) Enter the busy forward on code or off code respectively in the On
Code or Off Code field.
You can also enable busy forward for all accounts. After busy forward was enabled for
a specific account, do the following:
1)
Press or to highlight the Busy Forward field.
2)
Press the All Lines soft key.
The LCD screen prompts “Copy to all lines?”.
3)
Press the OK soft key to accept the change or the Cancel soft key to cancel.
If you select No Answer Forward, you can enable it for a specific account.
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Basic Call Features
1)
Press or , or the Switch soft key to select Enabled from the No Answer
Forward field.
2)
Enter the destination number you want to forward unanswered incoming calls to
in the Forward to field.
3)
Press or , or the Switch soft key to select the ring time to wait before
forwarding from the After Ring Time field.
The default ring time is 12 seconds.
4)
(Optional.) Enter the no answer forward on code or off code respectively in the
On Code or Off Code field.
You can also enable no answer forward for all accounts. After no answer forward was
enabled for a specific account, do the following:
1)
Press or to highlight the No Answer Forward field.
2)
Press the All Lines soft key.
The LCD screen prompts “Copy to all lines?”.
3)
Press the OK soft key to accept the change or the Cancel soft key to cancel.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
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If you enable call forward for the default account, the associated line icon will change to ,
and the icon will appear on the status bar.
If you enable call forward for the non-default account, only the associated line icon will change
to .
If you enable call forward for all accounts, all line icons will change to , and the icon will
appear on the status bar.
If the forward on code or off code is configured, the IP phone sends the corresponding code to
the server when a certain action takes place. For example, if you set the Always Forward on code
to be *71 (may vary on different servers), and the target number to be 1234. When you enable
Always Forward on the IP phone, the IP phone sends *711234 to the server, and then the server
will enable Always Forward feature on the server side, hence being able to get the right status of
the extension.
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Basic Call Features
Call forward is configurable via web user interface at the path Features->Forward&DND.
Note
You can also enter the SIP URL or IP address in the Forward to field. For more information on
using the SIP URL or IP address, refer to Placing Calls on page 90.
Call forward is local to the phone, and may be overridden by the server settings. Call forward on
code or off code may be different between servers. For more information, contact your system
administrator.
To configure the forward authorized numbers via web user interface:
1.
Click on Features->Forward&DND.
2.
Select Enabled from the pull-down list of Forward Emergency.
3.
Enter the numbers in the Forward Authorized Numbers field.
For multiple numbers, enter a comma between every two numbers.
4.
Click Confirm to accept the change.
When call forward is enabled on the phone, the phone cannot forward incoming calls from
the numbers specified in the Forward Authorized Numbers field.
Note
Forward authorized number is configurable via web user interface only.
To disable call forward in phone mode:
Do one of the following:
-
Press when the phone is idle.
-
Press Menu->Features->Call Forward.
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Dynamic Forwarding
Call Transfer
114
-T27G IP Phone
Press or to select the desired forwarding type and then press the Enter soft key.
Press or , or the Switch soft key to select Disabled to disable the call forward.
Press the Save soft key to accept the change.
To disable call forward in custom mode:
1. Press Menu->Features->Call Forward or press when the phone is idle.
2. Press or to select the desired account and then press the Enter soft key.
3. Press or to select the desired forwarding type and then press the Enter soft key.
4. Press or , or the Switch soft key to select Disabled to disable the call forward.
If you want to disable call forward for all accounts, press the All Lines soft key.
5. Press the Save soft key to accept the change.
You can manually forward a call to another number while your phone rings
To forward an incoming call to another party:
1. When the phone is ringing, press the FWD soft key.
2. Enter the number you want to forward the incoming call to.
3. Press , , or the Send soft key.
The LCD screen prompts a call forward message.
You can transfer a call to another party during a call in one of three ways:
Blind Transfer
:
Transfer a call directly to another party without consulting.
Semi
-
Attended Transfer
: Transfer a call when the target phone is ringing.
Attended Transfer
(
Consultative Transfer
)
: Transfe
r a call with prior consulting.
Allow Trans Exist Call
You can also transfer a call to another existing call during multiple calls.
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Basic Call Features
To enable allow trans exist call via web user interface:
1.
Click on Features->General Information.
2.
Select Enabled from the pull-down list of Allow Trans Exist Call.
3.
Click Confirm to accept the change.
Blind Transfer
Before performing a blind transfer (except you use dial number method), make sure that the
transfer mode on DSS key is configured as Blind Transfer. For more information on how to
configure it, refer to Configuring Transfer Mode on DSS Key on page 139.
To perform a blind transfer during a call:
1. Press or the Tran soft key during a call.
2. You can do one of the following:
-
Enter the number you want to transfer the call to.
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Press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
-
Press the Directory soft key, and then select Local Directory. Select the desired
group and search for the contact (Directory should be configured in advance. Refer to
Directory on page 43 for more information).
Press , or the Send soft key to complete the transfer.
-
Press the Directory soft key, and then select History. Select the desired list and then
press or to select the entry (Directory should be configured in advance.
Refer to Directory on page 43 for more information).
Press , or the Send soft key to complete the transfer.
-
Press the Directory soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance. Refer to
Directory on page 43 and Remote Phone Book on page 56 for more information).
Press , or the Send soft key to complete the transfer.
You can also perform a blind transfer to another existing call when there are multiple calls.
Before performing a blind transfer to another existing call, make sure that the Allow Trans Exist
Call is enabled. For more information, refer to Allow Trans Exist Call on page 114.
To perform a blind transfer during multiple calls:
1.
Press or the Tran soft key during a call.
2.
You can do one of the following:
-
Press or to select the desired hold call you want to transfer the call to.
Press , or the Select soft key.
-
Select NewCall, you can do one of the following:
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E
nter the number you want to transfer the call
to.
Press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the
handset.
Press the
Directory
soft key, and then select
Local Directory
. Select the desired
group and search for the contact (Directory should be configured in advance.
Refer to Directory on page 43 for more information).
Press , or the Send soft key to complete the transfer.
Press the
Directory
soft key, and then select
History
. Select the desired list and
then press or to select the entry (Directory should be configured in
advance. Refer to Directory on page 43 for more information).
Press , or the Send soft key to complete the transfer.
Press the
Directory
soft key, and then select
Remote Phone Book
. Select the
desired group and search for the contact (Directory should be configured in
advance. Refer to Directory on page 43 and Remote Phone Book on page 56 for
more information).
Press , or the Send soft key to complete the transfer.
Semi-attended Transfer
Before performing a semi-attended transfer (except you use dial number method), make sure
that the transfer mode on DSS key is configured as New Call or Attended Transfer. For more
information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page
139.
To perform a semi-attended transfer:
1. Press or the Tran soft key during a call.
2. Do one of the following:
-
Enter the number you want to transfer the call to.
Press or to dial out.
-
Press the Directory soft key, and then select Local Directory. Select the desired
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group and search for the contact (Directory should be configured in advance. Refer to
Directory on page 43 for more information).
Press , or the Send soft key to dial out.
-
Press the Directory soft key, and then select History. Select the desired list and then
press or to select the entry (Directory should be configured in advance.
Refer to Directory on page 43 for more information).
Press , or the Send soft key to dial out.
-
Press the Directory soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance. Refer to
Directory on page 43 and Remote Phone Book on page 56 for more information).
Press , or the Send soft key to dial out.
-
If Allow Trans Exist Call (refer to Allow Trans Exist Call on page 114) is enabled, you
can select the NewCall and repeat steps mentioned above to complete transfer.
3. Press or the Tran soft key to complete the transfer when receiving ringback.
If you are using a handset, the transfer can be completed by hanging up the handset.
Attended Transfer
Before performing an attended transfer (except you use dial number method), make sure that
the transfer mode on DSS key is configured as New Call or Attended Transfer. For more
information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page
139.
To perform an attended transfer:
1. Press or the Tran soft key during a call.
2. Do one of the following:
-
Enter the number you want to transfer the call to.
Press or to dial out.
-
Press the Directory soft key, and then select Local Directory. Select the desired
group and search for the contact (Directory should be configured in advance. Refer to
Directory on page 43 for more information).
Press , or the Send soft key to dial out.
-
Press the Directory soft key, and then select History. Select the desired list and then
press or to select the entry (Directory should be configured in advance.
Refer to Directory on page 43 for more information).
Press , or the Send soft key to dial out.
-
Press the Directory soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance. Refer to
Directory on page 43 and Remote Phone Book on page 56 for more information).
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Press , or the Send soft key to dial out.
-
If Allow Trans Exist Call (refer to Allow Trans Exist Call on page 114) is enabled, you
can select the NewCall and repeat steps mentioned above to complete transfer.
3. After the party answers the call, press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key.
Call Waiting
You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive
another call while there is already an active call on the phone. Otherwise, another incoming call
is automatically rejected by the phone with a busy message when there is an active call on the
phone. You can also enable or disable the phone to play a warning tone when receiving another
call.
To configure call waiting via phone user interface:
1. Press Menu->Features->Call Waiting.
2. Press or , or the Switch soft key to select Enabled from the Call Waiting field.
3. Press or , or the Switch soft key to select Enabled from the Play Tone field.
4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off
Code field.
If on code or off code is configured, the IP phone will send the corresponding code to
activate or deactivate call waiting on the server. It is not available on all servers.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Call waiting is configurable via web user interface at the path Features->General Information.
Note
If on code or off code is not configured, the call waiting may not take effect. It depends on your
server. Contact your server administrator for more information.
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Confer
Local Conference
Note
Note
120
-T27G IP Phone
ence
You can create a conference with other two parties using the phone’s local conference. You can
create a conference between an active call and a call on hold (on the same or another line) by
pressing or the Conf soft key. The SIP-T27G also supports network conference.
Network conference is not available on all servers. For more information, contact your system
administrator.
The SIP-T27G IP phone supports up to 3 parties (including yourself) in a conference call. This is
the default method of conference called Local Conference.
To set up a local conference call, make sure local conference feature is enabled. For more
information, contact your system administrator.
To set up a local conference call:
1. Place a call to the first party.
2. When the first party answers the call, press or the Conf soft key to place a new call.
The active call is placed on hold.
3. Enter the number of the second party and then press , , or the Send soft key.
4. When the second party answers the call, press or the Conf soft key again to join all
parties in the conference.
You can press or to see all parties in the conference.
To join two calls in a conference:
1. Place two calls using two different accounts on the phone (for example, place the first call
using account 1, and then place the second call using account 2).
2. Press or to select the call for conference and ensure that the call is active (for
example, select the call on account 1).
3. Press or the Conf soft key to join the two calls in the conference on the selected
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Basic Call Features
account.
During the conference call, you can do the following actions:
-
Press or the Hold soft key to place the conference on hold.
-
Press the Split soft key to split the conference call into two individual calls on hold.
-
Press the Manage soft key, and then press or to select the desired party:
Press the
Far
Mute
soft key to
mute the p
arty.
The muted party can hear everyone, but
no one can hear the muted party.
Press the
Remove
soft key to remove the party from the conference call.
P
ress the
NewCall
soft key to
place a new call.
Press the
Back
soft key to return to the previous
screen
.
-
Press to mute the conference call, all other participants can hear each other, but they
cannot hear you.
-
Press the EndCall soft key to drop the conference call.
Network Conference
You can use network conference feature on the SIP-T27G IP phone to conduct a conference with
multiple participants.
This feature allows you to perform the following:
Join two calls together into a conference call.
Invite another party into an active conference call.
To use this feature, contact your system administrator for the network conference URI in
advance.
To configure network conference via web user interface:
1. Click on Account->Advanced.
2. Select the desired account from the pull-down list of Account.
3. Select Network Conference from the pull-down list of Conference Type.
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Call Park
Note
122
-T27G IP Phone
4. Enter the conference URI (e.g., conference@example.com) in the Conference URI field.
5. Click Confirm to accept the change.
Network conference is configurable via web user interface only.
To set up a network conference call:
1. Place a call to the first party.
2. Press or the Conf soft key to place a new call.
The active call is placed on hold.
3. Enter the number of the second party and then press , , or the Send soft key.
4. When the second party answers the call, press or the Conf soft key to add the second
party to the conference.
5. Press or the Conf soft key to place a new call.
The conference is placed on hold.
6. Enter the number of the new party and then press , , or the Send soft key.
7. When the new party answers the call, press or the Conf soft key to add the new party
to the conference.
8. Repeat steps 5 to 7 until you have added all intended parties.
The procedures to set up a network conference call on specific servers may be different from
introduced above. Contact your system administrator for more information.
You can use call park feature to place a call on hold, and then retrieve the call from another
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Basic Call Features
phone in the system (for example, a phone in another office or conference room). You can park
an active call by pressing the Park soft key or call park key (if configured) on the phone. If the
call is parked successfully, there is a voice prompt confirming that the call was parked. You can
retrieve the parked call by pressing the Retrieve soft key or the retrieve park key (if configured).
If the parked call is not retrieved within a period of time defined by the system, the phone performing
call park will receive the call back.
Note
Call park is not available on all servers. Contact your system administrator for more information.
The IP phone supports call park feature under the following modes:
FAC mode
: park the call to
the
local extension or a desired extension through dialing the
park code, and retrieve the parked call from the local extension or desired extension
through dialing the park retrieve code.
Transfer mode
: park the call to shared parking lot through performing a
blind transfer to
a call park number (call park code), and retrieve the parked call from the shared parking lot
through dialing the park retrieve code.
You need to configure the call park code and park retrieve code before using call park feature.
You can also configure a call park key and retrieve park key. For more information, refer to DSS
Keys on page 65.
Note
The call park code and park retrieve code are predefined on the system server. Contact your
system administrator for more information.
FAC Mode
To configure call park feature in FAC mode via web user interface:
1. Click on Features->Call Pickup.
2. Select FAC from the pull-down list of Call Park Mode.
3. Select Enabled from the pull-down list of Call Park.
If Enabled is selected, the Park soft key will display on the LCD screen during a call, and the
Retrieve soft key will display on the dialing screen.
4. (Optional.) Enter the call park code in the Call Park Code field.
It is configured for the Park soft key. This call park code will also apply to the call park key.
5. (Optional.) Enter the park retrieve code in the Park Retrieve Code field.
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Note
124
-T27G IP Phone
It is configured for the Retrieve soft key. This park retrieve code will also apply to the call
park key.
6. Click Confirm to accept the change.
If the
Park
or
Retrieve
soft key doesn’t appear on the LCD screen, please select
Disabled
from
the pull-down list of Custom Softkey via web user interface at path Settings->Softkey
Layout.
To park a call in FAC mode:
1. During a call, press the Park soft key (You may need to press the More soft key to see the
Park soft key) or the call park key (if configured).
-
If the call park code is not configured, you need to enter the call park code.
Press , or the Park soft key.
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retrieve a parked call in FAC mode
2.
To
1.
2.
Basic Call Features
-
If the call park code is configured, the phone will dial the configured call park code
shown as below:
Do one of the following:
a)
If you want to park the call against the local extension.
1)
Press .
If the call is parked successfully, you will hear a voice prompt confirming that the
call is parked.
b) If you want to park the call against desired extension.
1)
Enter an extension (e.g., 4606) where you want to park the call.
2)
Press or .
If the call is parked successfully, you will hear a voice prompt confirming that the
call is parked. The call is parked against the extension you entered.
:
Do one of the following:
-
If the park retrieve code is not configured, dial the park retrieve code (e.g., *88).
-
If the park retrieve code is configured, press the Retrieve soft key on the dialing
screen or retrieve park key (if configured) on the IP phone.
The phone will dial the configured park retrieve code and the Retrieve screen appears
as below:
Follow the voice prompt, do one of the following:
-
Press on the phone where the call is parked.
-
Enter the desired extension followed by # (e.g., 4606#) on any phone.
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Transfer Mode
Note
126
-T27G IP Phone
To configure call park feature in transfer mode via web user interface:
1.
Click on Features->Call Pickup.
2.
Select Transfer from the pull-down list of Call Park Mode.
3.
Select Enabled from the pull-down list of Call Park.
If Enabled is selected, the Park soft key will display on the LCD screen during a call, and
the Retrieve soft key will display on the dialing screen.
4.
(Optional.) Enter the call park code in the Call Park Code field.
It is configured for the Park soft key. This call park code will also apply to the call park key.
5.
(Optional.) Enter the park retrieve code in the Park Retrieve Code field.
It is configured for the Retrieve soft key. This park retrieve code will also apply to the call
park key.
6.
Click Confirm to accept the change.
If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from
the pull-down list of Custom Softkey via web user interface at path Settings->Softkey
Layout.
To park a call in Transfer mode:
1. During a call, press the Park soft key (You may need to press the More soft key to see the
Park soft key) or the call park key (if configured).
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Basic Call Features
-
If the call park code is not configured, you need to enter the call park code (e.g., *01).
Press , or the Park soft key. The call will be transferred to the shared
parking lot.
-
If the call park code is configured, the call will be directly transferred to the shared
parking lot.
Note
For some servers, the system
will return
a
specific call park retrieve number (
park retrieve
code) from which the call can be retrieved after parking successfully.
To retrieve a parked call in Transfer mode:
1.
Do one of the following:
-
If the park retrieve code is not configured, dial the park retrieve code (e.g., *11).
-
If the park retrieve code is configured, press the Retrieve soft key on the dialing
screen or retrieve park key (if configured) on the IP phone.
The phone will retrieve the parked call from the shared parking lot.
Call Pickup
You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T27G IP
phone supports directed call pickup and group call pickup. Directed call pickup is used for
picking up a call that is ringing at a target phone number. Group call pickup is used for picking
up a call that is ringing at any phone number in a certain group. The pickup group should be
predefined, contact your system administrator for more information.
You can pick up an incoming call by using the DPickup/GPickup soft key. To use call pickup,
you need to configure the call pickup code beforehand on a global or per-line basis via web
user interface.
Note
If there are many incoming calls at the same time, pressing the GPickup soft key on the phone
will pick up the call that rings first.
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Directed Call Pickup
To enable directed call pickup and configure the directed call pickup code on a global
basis via web user interface:
1. Click on Features->Call Pickup.
2. Select Enabled from the pull-down list of Directed Call Pickup.
3. Enter the directed call pickup code in the Directed Call Pickup Code field.
4. Click Confirm to accept the change.
To configure the directed call pickup code on a per-line basis via web user interface:
1. Click on Account->Advanced.
2. Select the desired account from the pull-down list of Account.
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Basic Call Features
3. Enter the directed call pickup code in the Directed Call Pickup Code field.
4. Click Confirm to accept the change.
To pick up a call directly:
1. Pick up the handset, press the Speakerphone key or press the line key (You may need to
press the More soft key to see the DPickup soft key).
The DPickup soft key appears on the LCD screen.
2. Press the DPickup soft key on your phone when the target phone receives an incoming
call.
3. Enter the phone number which is receiving an incoming call.
4. Press the DPickup soft key again.
The call is answered on your phone.
You can also configure a DSS key as a direct pickup key via phone user interface or web user
interface. Once configured, you can pick up a call by pressing the direct pickup key directly. For
more information, refer to DSS Keys on page 65.
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enable group call pickup and configure the group call pickup code on a global basis via
User Guide for the SIP-T27G IP Phone
Group Call Pickup
To
web user interface:
1. Click on Features->Call Pickup.
2. Select Enabled from the pull-down list of Group Call Pickup.
3. Enter the group call pickup code in the Group Call Pickup Code field.
4. Click Confirm to accept the change.
To configure the group call pickup code on a per-line basis via web user interface:
1. Click on Account->Advanced.
2. Select the desired account from the pull-down list of Account.
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Basic Call Features
3. Enter the group call pickup code in the Group Call Pickup Code field.
4. Click Confirm to accept the change.
To pick up a call in the group:
1. Pick up the handset, press the Speakerphone key or press the line key.
The GPickup soft key appears on the LCD screen.
2. Press the GPickup soft key on your phone when a phone in the group receives an incoming
call.
The call is answered on your phone.
You can also configure a DSS key as a group pickup key via phone user interface or web user
interface. Once configured, you can pick up a call by pressing the group pickup key directly. For
more information, refer to DSS Keys on page 65.
Note
The directed call pickup code and group call pickup code are predefined on the system server.
Contact your system administrator for more information.
The call pickup code configured on a per-line basis takes precedence over that configured on a
global basis.
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Anonymous Call
Note
132
-T27G IP Phone
You can use anonymous call to block your identify and phone number from appearing to the
called party when you call someone. For example, you want to call to consult some of the
services, but don’t want to be harassed. Anonymous call is configurable on a per-line basis. You
can also configure the phone to send anonymous code to the server to activate/deactivate
anonymous call on the server side.
Anonymous call is not available on all servers. Contact your system administrator for the
anonymous call on code and off code.
To configure anonymous call via phone user interface:
1. Press Menu->Features->Anonymous Call.
2. Press or , or the Switch soft key to select the desired account from the Line ID
field.
3. Press or , or the Switch soft key to select Enabled from the Local Anonymous
field.
4. (Optional.) Press or , or the Switch soft key to select the desired value from the
Send Anonymous Code field.
The phone will send the configured on code or off code depending on your selection when
you enable or disable anonymous call feature on the phone.
5. (Optional.) Enter the anonymous call on code in the On Code field.
6. (Optional.) Enter the anonymous call off code in the Off Code field.
7. Press the Save soft key to accept the change or the Back soft key to cancel.
Anonymous call is configurable via web user interface at the path Account->Basic.
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Basic Call Features
To place an anonymous call:
1. Using the specific line on the phone to place a call to phone B.
The LCD screen of phone B prompts an incoming call from anonymity.
Anonymous Call Rejection
You can use anonymous call rejection to reject incoming calls from anonymous callers.
Anonymous call rejection automatically rejects incoming calls from callers who deliberately
block their identities and numbers from being displayed. Anonymous call rejection is
configurable on a per-line basis. You can also configure the phone to send anonymous call
rejection on/off code to the server to activate/deactivate anonymous call rejection on the server
side.
To configure anonymous call rejection via phone user interface:
1. Press Menu->Features->Anonymous Call.
2. Press or , or the Switch soft key to select the desired account from the Line ID
field.
3. Press or to scroll to the Anonymous Rejection field.
4. Press or , or the Switch soft key to select Enabled from the Anonymous
Rejection field.
5. Press or , or the Switch soft key to select the desired value from the Send
Rejection Code field.
The phone will send the configured on code or off code depending on your selection when
you enable or disable anonymous call rejection feature on the phone.
6. (Optional.) Enter the anonymous call rejection on code in the On Code field.
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7. (Optional.) Enter the anonymous call rejection off code in the Off Code field.
8. Press the Save soft key to accept the change or the Back soft key to cancel.
Anonymous call rejection is configurable via web user interface at the path Account->Basic.
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Advanced Phone Features
Advanced Phone Features
This chapter provides operating instructions for the advanced features of the SIP-T27G IP phone.
Topics include:
Busy Lamp Field (BLF)
BLF List
Call Recording
Hot Desking
Intercom
Multicast Paging
Music on Hold
Automatic Call Distribution (ACD)
Shared Call Appearance (SCA)
Bridge
d
Line Appearance (BLA)
Messages
If you require additional information or assistance with your new phone, contact your system
administrator.
Busy Lamp Field (BLF)
You can use BLF to monitor a specific line for status changes on the phone. For example, you
can configure a BLF key on the phone to monitor the status of a friend’s line (busy or idle). The
BLF key LED illuminates solid red when the friend’s line is in use. For more information on BLF
key LED indicators, refer to LED Instructions on page 5.
Configuring the BLF Feature on the IP Phone
You need to configure the IP phone to perform BLF monitoring. IP phones being monitored do
not require any configuration.
Configuring a BLF Key
To configure a BLF key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select BLF from the Type field.
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Configuring
136
-T27G IP Phone
4. Press or , or the Switch soft key to select the desired line from the Account ID
field.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
6. Enter the phone number or extension you want to monitor in the Value field.
7. (Optional.) Enter the directed call pickup code in the Extension field.
If it is configured, when the monitored user receives an incoming call, the supervisor can
press the BLF key to pick up the call directly. Contact your system administrator for more
information.
8. Press the Save soft key to accept the change or the Back soft key to cancel.
BLF key is configurable via web user interface at the path Dsskey->Line Key.
Visual and Audio Alert for BLF pickup
You can enable visual alert feature for BLF pickup on the phone. This allows the LCD screen of
the monitoring phone to display the caller ID when the monitored line receives an incoming call.
You can also enable audio alert feature for BLF pickup on the phone. If both of them are enabled,
the monitoring phone will play a specific ring tone (refer to BLF Ring Type) when the monitored
line receives an incoming call.
To enable visual and audio alert features via web user interface:
1. Click on Features->Call Pickup.
2. Select Enabled from the pull-down list of Visual Alert for BLF Pickup.
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Advanced Phone Features
3. Select Enabled from the pull-down list of Audio Alert for BLF Pickup.
4. Click Confirm to accept the change.
Note
Visual and audio alert features are configurable via web user interface only.
When the monitored line receives an incoming call, the following occurs on your phone:
The phone plays a
specific ring
tone (if enabled).
The BLF key LED flashes
red
.
The caller ID appears on the LCD screen (if
enabled).
In the following figure, the LCD screen shows an incoming call from 103 on the monitored line.
You can do the following actions:
-
Press the
DPickup
soft key to pick up the call.
-
Press the
Send
soft key to dial out the monitored phone number.
-
Press the
NewCall
soft key to place a new call.
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Configuring
Note
Note
138
-T27G IP Phone
-
Press the
Cancel
soft key to exit the screen.
If your phone is locked and the type of the phone lock is configured as Function Keys or All
Keys, you cannot use the DPickup, Send, NewCall and Cancel soft keys until unlocked. For more
information refer to Phone Lock on page 35.
Directed Call Pickup Code
If you configure the directed call pickup code in advanced, you can pick up the monitored user’s
incoming call by pressing the BLF key. You can configure the directed call pickup code when
configuring a BLF key. For more information, refer to Configuring a BLF Key on page 135. You
can also configure the directed call pickup code on a global or per-line basis via web user
interface.
If you enable visual alert feature, you can also pick up the monitored user’s incoming call by
pressing DPickup soft key. To use DPickup soft key to pick up the call, the call pickup code can
only be configured on a global or per-line basis via web user interface.
The pickup code is used in the following order of preference: Extension (Dsskey->Line
Key)>Directed Call Pickup Code (Account->Advanced)>Directed Call Pickup Code
(Features->Call Pickup). If pickup code is not configured, pressing the BLF key/DPickup soft key
will directly call the monitored user when he/she receives an incoming call.
To configure the directed call pickup code on a global basis via web user interface:
1.
Click on Features->Call Pickup.
2.
Enter the desired pickup code in the Directed Call Pickup Code field.
3.
Click Confirm to accept the change.
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Advanced Phone Features
To configure the directed call pickup code on a per-line basis via web user interface:
1.
Click on Account->Advanced.
2.
Select the desired account from the pull-down list of Account.
3.
Enter the desired pickup code in the Directed Call Pickup Code field.
4.
Click Confirm to accept the change.
Configuring Transfer Mode on DSS Key
When there is an active call on the IP phone, you can handle the active call differently
depending on the transfer mode on DSS key.
To configure the transfer mode on DSS key via web user interface:
1.
Click on Features->Transfer.
2.
Select the desired transfer mode from the pull-down list of Transfer Mode via Dsskey.
If you select
Blind Transfer
, press the BLF key to
blind transfer the call to the
monitored user.
If you select
Attended Transfer
, press the BLF key to dial out the monitored phone
number and then perform an attended or a semi-attended transfer.
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If you select
New Call
, press the BLF key to place a new ca
ll to the monitored user.
3.
Click Confirm to accept the change.
Using BLF Feature on the IP Phone
You can use the BLF key in the following ways:
Place a call to the monitored user.
Transfer a call to the monitored user.
Pick up an incoming call of the
monitored user.
Placing a Call to the Monitored User
You can press a BLF key to dial out the monitored phone number when the monitored line is
idle.
To place a call to the monitored user when the IP phone is idle:
1.
Press the BLF key.
The IP phone dials out the phone number of the monitored user.
Transferring a Call to the Monitored User
When there is already an active call on the IP phone, you can transfer the active call to the
monitored user by pressing the BLF key. The phone handles the active call differently depending
on the transfer mode on DSS key (refer to Configuring Transfer Mode on DSS Key). The transfer
mode on DSS key has the following modes:
Blind Transfer
Attended Transfer
New Call
When the transfer mode on DSS key is set to Blind Transfer and there is already an active call
on the IP phone, you can do the following:
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To perform a blind transfer:
1.
Press the BLF key of the monitored user which you want to transfer this call to.
Then the active call is connected to the number of the monitored user.
When the transfer mode on DSS key is set to Attended Transfer and there is already an active
call on the IP phone, you can do the following:
To perform a semi-attended transfer:
1.
Press the BLF key of the monitored user which you want to transfer this call to. The phone
will dial the number of the monitored user.
2.
Press the BLF key of the monitored user again or the Tran soft key to complete the transfer
when receiving ringback.
To perform an attended transfer:
1.
Press the BLF key of the monitored user which you want to transfer this call to. The phone
will dial the number of the monitored user.
2.
Press the BLF key of the monitored user again or the Tran soft key to complete the transfer
after the monitored user answers the call.
When the transfer mode on DSS key is set to New Call and there is already an active call on the
IP phone, you can do the following:
To perform a new call:
1.
Press the BLF key of the monitored user you want to call.
The phone will dial the number of the monitored user.
Picking up an Incoming Call of the Monitored User
When the monitored user receives an incoming call, the BLF key indicator of the monitored user
will flash red. If you enable visual and audio alert features on the phone, the phone will play a
specific ring tone (refer to BLF Ring Type) and display the incoming call information on the
screen. You can use the BLF key to pick up an incoming call of the monitored user. Before
picking up an incoming call, ensure that the directed call pickup code has been configured in
advance.
To pick up an incoming call when the IP phone is idle:
1.
Press the BLF key.
The incoming call of the monitored user is answered on the IP phone.
Note
If the directed call pickup code is not configured, the phone will place a call to the monitored
user instead of picking up an incoming call of the monitored user when you press the BLF key.
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BLF List
You can use the BLF List feature to monitor a list of users defined by your system administrator.
For example, your system administrator enables BLF List, and creates a BLF List URI (e.g.,
BLFList@example.com) including a list of user1, user2 on the server. The BLF List keys on the IP
phone can present the status of user1 and user2. The key LEDs illuminate either flashing or solid
depending on the status of those users. For more BLF List key LED indicators, refer to LED
Instructions on page 5.
You can use the BLF List keys in the following ways:
When the monitored user is idle, press the BLF list key to dial out the phone number.
When there is already an active call on the IP
phone, you can
transfer
the active call
to
the
monitored user by pressing the BLF List key. The phone handles the active call differently
depending on the transfer mode on DSS key. For more information on the transfer mode
on DSS key, refer to Configuring Transfer Mode on DSS Key on page 139.
When the monitored user receives an incoming call, press the BLF list key to pick up the
call directly. Before picking up an incoming call, ensure that the BLF List Pickup Code has
been configured in advance. If the code is not configured, the phone will place a call to the
monitored user instead of picking up the incoming call of the monitored user when you
press the BLF List key.
When there is a conversation
on the monitored user, press the BLF list key to barge in and
set up a conference call. Before barging in an active call, ensure that the BLF List Barge In
Code has been configured in advance. If the code is not configured, the phone will place a
call to the monitored user instead of barging in an active call of the monitored user when
you press the BLF List key.
When a call is being parked against the monitored phone, press the BLF List key to retrieve
the parked call from the monitored user. Before retrieving the parked call, ensure that the
BLF List Retrieve Call Parked Code has been configured in advance. If the code is not
configured, the phone will place a call to the monitored user instead of retrieving the
parked call when you press the BLF List key.
To configure BLF List settings via web user interface:
1.
Click on Account->Advanced.
2.
Select the desired account from the pull-down list of Account.
3.
Enter the BLF List URI in the BLF List URI field.
4.
(Optional.) Enter the directed call pickup code in the BLF List Pickup Code field.
5.
(Optional.) Enter the barge-in code in the BLF List Barge In Code field.
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6.
(Optional.) Enter the park retrieve code in the BLF List Retrieve Call Parked Code field.
7.
Click Confirm to accept the change.
Note
For more information on BLF List URI/BLF List Pickup Code/BLF List Barge In Code/BLF List
Retrieve Call Parked Code, contact your system administrator.
According to the response message from the server, the IP phone will automatically configure
the BLF List keys beginning from the first unused DSS key (The default order of BLF list keys
assigned automatically is Line Key->Ext Key). Once any DSS key is seized, the IP phone will skip
to configure the next DSS key.
You can receive a visual or/and an audio alert (if enabled) on your phone when the monitored
user receives an incoming call. For more information, refer to Configuring Visual and Audio Alert
for BLF pickup on page 136.
Note
The pickup code is used in the following order of preference:
BLF List Pickup Code (Account->Advanced)>Directed Call Pickup Code (Account->Advanced)>
Directed Call Pickup Code (Features->Call Pickup). If all of them are not configured, pressing the
BLF List key will directly call the monitored user when he/she receives an incoming call. For more
information on pickup code, refer to Call Pickup on page 127.
Call Recording
You can record calls by pressing a record key on the phone. The SIP-T27G IP phone supports
record and URL record.
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Configuring a Record Key
Note
144
-T27G IP Phone
Two ways of call recording:
Record
:
T
he phone sends SIP INFO message containing a specific header
“Record: on/off”
to trigger a recording.
URL Record
:
T
he phone sends HTTP URL request to trigger
a
recording. Contact your
system administrator for the predefined URL.
Server recording is not available on all servers. Contact your system administrator for more
information.
The Record and URL Record keys control the recording function, and are available:
During an active call
When calls are on hold or mute
During a blind or attended transfer
During a conference call
When the phone prompts you to
answer an incoming call
The Record and URL Record keys are not available when:
T
here are no connected calls on your phone
Y
ou place a new call
To configure a record key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select Key Event from the Type field.
4. Press or , or the Switch soft key to select Record from the Key Type field.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
Record key is configurable via web user interface at the path Dsskey->Line Key.
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Advanced Phone Features
on the LCD screen and the
ecord key
Configuring a URL Record Key
To configure a URL record key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select URL Record from the Type field.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
URL record key is configurable via web user interface at the path Dsskey->Line Key.
Recording a Call
To record a call:
1. Press the record key or URL record key during a call.
If the recording starts successfully, the recording icon will appear
record key or URL record key LED will flash green.
2. Press the record key or URL record key again to stop recording.
The recording icon disappears from the LCD screen and the record key or URL r
LED goes out.
Recording status indicators you need to know:
Circumstance
Icons on the LCD screen
A recording is started
appears on the LCD screen
A recording cannot be started
appears for 1 second
A recording cannot be stopped
appears for 1 second, then goes back
The recording box is full
appears for 1 second
The call cannot be recorded
appears for 1 second
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Hot Desking
Note
Note
146
-T27G IP Phone
You can listen to the recordings stored on your server system. For example, you can dial an
access code to listen to the recordings.
The way in which you listen to the recordings may be different depending on the server. Contact
your system administrator for more information.
Hot desking originates from the definition of being the temporary physical occupant of a work
station or surface by a particular employee. A primary motivation for hot desking is cost
reduction. This feature is regularly used in places where not all the employees are in the office at
the same time, or not in the office for very long, which means that actual personal offices would
be often vacant, consuming valuable space and resources.
You can use hot desking on the SIP-T27G IP phone to log out of existing accounts and then log
into a new account. As a result, many users can share the phone resource at different times. To
use this feature, you need to configure a hot desking key in advance.
Hot desking is not available on all servers. Contact your system administrator for more
information.
To configure a hot desking key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select Key Event from the Type field.
4. Press or , or the Switch soft key to select Hot Desking from the Key Type field.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
Hot desking key is configurable via web user interface at the path Dsskey->Line Key.
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Advanced Phone Features
To use hot desking:
1. Press the hot desking key when the phone is idle.
The LCD screen prompts the following warning:
2. Press the OK soft key, registration configurations of all accounts on the phone will be
cleared immediately.
The login wizard will be displayed as below:
3. Enter the login information in each field.
4. Press the Save soft key to login or the Cancel soft key to cancel.
Intercom
Intercom is a useful feature in an office environment to quickly connect with the operator or the
secretary. You can press the intercom key to automatically connect with a preconfigured target
extension for outgoing intercom calls, and the target extension will automatically answer
incoming intercom calls by default. You can also use intercom key to monitor a specific line for
status changes on the phone.
Note
Intercom is not available on all servers. Contact your system administrator for more information.
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Configuring the Intercom Feature on the IP Phone
Configuring an Intercom Key
To configure an intercom key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select Intercom from the Type field.
4. Select the desired line from the Account ID field.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
6. Enter the target extension number in the Value field.
7. (Optional.) Enter the directed call pickup code in the Extension field.
If it is configured, when the target extension receives an incoming call, the supervisor can
press the intercom key to pick up the call directly. Contact your system administrator for
more information.
8. Press the Save soft key to accept the change or the Back soft key to cancel.
Intercom key is configurable via web user interface at the path Dsskey->Line Key.
Incoming Intercom Calls
The SIP-T27G IP phone supports automatically to answer an incoming intercom call by default.
The phone automatically plays a warning tone when it receives an incoming intercom call. In
addition, you can enable the phone to mute the microphone when it automatically answers an
incoming intercom call. You can also enable the phone to automatically answer an incoming
intercom call while there is already an active call on the phone. The active call is then placed on
hold.
Intercom features you need to know:
Intercom Feature
Description
Intercom
Allow
E
incoming intercom call.
nable or disable the IP phone to automatically
answer an
Intercom Mute
Enable or disable the IP phone’s microphone for intercom
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Advanced Phone Features
Intercom Feature
Description
calls.
Intercom
Tone
E
when
nable or disable
it
receives an incoming intercom call.
the IP phone to
play a
warning tone
Enable or disable the IP phone to automatically answer an
Intercom Barge
incoming intercom call while there is already an active call
on the phone.
Intercom Allow
You can enable or disable the phone to automatically answer an incoming intercom call. If
Intercom Allow is enabled, the phone will automatically answer an incoming intercom call. If
Intercom Allow is disabled, the phone will handle an incoming intercom call like a normal call
instead of directly rejecting it. Intercom Allow is enabled by default.
Note
Your administrator can set a period of delay time before the phone automatically answers
intercom calls. Contact your system administrator for more information.
Intercom Mute
You can mute or un-mute the phone’s microphone for intercom calls automatically. If Intercom
Mute is enabled, the microphone will be muted for intercom calls. If Intercom Mute is disabled,
the microphone will work for intercom calls. Intercom Mute is disabled by default.
Intercom Tone
You can enable or disable the phone to play a warning tone when receiving an intercom call. If
Intercom Tone is enabled, the phone will play a warning tone before answering the intercom call.
If Intercom Tone is disabled, the phone will automatically answer the intercom call without
warning. Intercom Tone is enabled by default.
Intercom Barge
You can enable or disable the phone to automatically answer an incoming intercom call while
there is already an active call on the phone. If Intercom Barge is enabled, the phone will
automatically answer the intercom call and place the active call on hold. If Intercom Barge is
disabled, the phone will handle an incoming intercom call like a waiting call. Intercom Barge is
disabled by default.
Note
To enable the phone to receive a new incoming call when it has an active call, make sure that call
waiting feature is enabled on the phone in advance. For more information, refer to Call Waiting
on page 119.
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To configure intercom features via phone user interface:
1. Press Menu->Features->Intercom.
2. Make the desired changes.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Intercom features are configurable via web user interface at the path Features->Intercom.
Using Intercom
You can use the intercom key in the following ways:
Place a call to the target extension
P
ick up an incoming call
of
the
target extension
Note
To use the intercom key to pick up an incoming call, make sure the intercom subscription
feature is enabled. For more information, contact your system administrator.
Placing an Intercom Call to the Target Extension
To place an intercom call when the target phone is idle:
1. Press the intercom key when the phone is idle.
The target extension plays a warning tone and automatically answers the call in the
speakerphone mode by default.
2. To end the intercom call, press the intercom key again or the EndCall soft key.
Picking up an Incoming Call of the Target Extension
When the target extension receives an incoming call, the intercom key LED of the target
extension will flash green. If you configure the directed call pickup code in advance, you can pick
up the target extension’s incoming call by pressing the intercom key. You can configure the
directed call pickup code when configuring an intercom key. For more information, refer to
Configuring an Intercom Key on page 148.
If you enable visual alert feature, you can also pick up the target extension’s incoming call by
pressing the DPickup soft key. To use the DPickup soft key to pick up the call, the call pickup
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Advanced Phone Features
code can only be configured on a global or per-line basis via web user interface. For more
information, refer to refer to Configuring Visual and Audio Alert for BLF pickup on page 136 and
Configuring Directed Call Pickup Code on page 138.
To pick up an incoming call when the monitored phone is ringing:
1.
Press the intercom key.
The incoming call of the target extension is answered on the IP phone.
Note
If the directed call pickup code is not configured, the phone will place a call to the target
extension instead of picking up an incoming call of the target extension when you press the
intercom key.
Multicast Paging
You can use multicast paging to quickly and easily broadcast time sensitive announcements to
users who are listening to a specific multicast group. You can configure the paging list key on
the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the
pre-configured multicast address(es) without involving SIP signaling. You can configure the
phone to receive an RTP stream from pre-configured multicast listening address(es) without
involving SIP signaling. You can specify up to 31 multicast listening addresses.
Yealink IP phone supports the following 31 channels:
0
: It is the default channel.
This channel
i
s
for compatibilit
y
with the Yealink IP phones
running firmware version 80 or prior and third-party devices.
1 to 25
: These channels
are for
compatibilit
y
with the Polycom IP phones.
26 to 30
: These channels are used for separate communication among the Yealink IP
phones running firmware version 81 or later.
The IP phones will automatically ignore all incoming multicast paging calls on the different
channel.
Sending RTP Stream
To configure a multicast paging key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select Key Event from the Type field.
4. Press or , or the Switch soft key to select Multicast Paging from the Key Type
field.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
6. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field.
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The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
7. Enter the desired channel in the Channel field.
The valid channel ranges from 0 to 30.
8. Press the Save soft key to accept the change or the Back soft key to cancel.
Multicast paging key is configurable via web user interface at the path Dsskey->Line Key.
To configure a paging list key via phone user interface:
1.
Press Menu->Features->DSS Keys.
2.
Select the desired DSS key.
3.
Press or , or the Switch soft key to select Key Event from the Type field.
4.
Press or , or the Switch soft key to select Paging List from the Key Type field.
5.
(Optional.) Enter the string that will appear on the LCD screen in the Label field.
6.
Press the Save soft key to accept the change or the Back soft key to cancel.
Paging list key is configurable via web user interface at the path Dsskey->Line Key.
To configure paging list via phone user interface:
1. Press the paging list key when the phone is idle.
If the paging list key is not configured, you can also press Menu->Features->Paging List
to configure the paging list.
2. Press or to select a desired paging group.
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Advanced Phone Features
Address
The default tag is Empty if it is not configured before.
3. Press the Option soft key, and then press the Edit soft key.
4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the
The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
5. Enter the group name in the Label field.
6. Enter the desired channel in the Channel field.
The valid channel ranges from 0 to 30.
7. Press the Save soft key to accept the change or the Back soft key to cancel.
8. Repeat steps 2 to 7, you can add more paging groups.
Paging list is configurable via web user interface at the path Directory->Multicast IP.
To delete a paging group via phone user interface:
1.
Press the paging list key when the phone is idle.
2.
Press or to select a desired paging group.
3.
Press the Option soft key, and then press the Delete soft key.
The LCD screen prompts “Delete selected paging group?”.
field.
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Receiving RTP Stream
Note
Note
154
-T27G IP Phone
4.
Press the OK soft key to accept the change or the Cancel soft key to cancel.
If you want to delete all paging groups, you can press the Del All soft key.
You can also configure the phone to use a default codec for sending multicast RTP stream via
web user interface.
To configure a default codec for multicast paging via web user interface:
1. Click on Features->General Information.
2. Select the desired codec from the pull-down list of Multicast Codec.
The default codec is G722.
3. Click Confirm to accept the change.
If G722 codec is used for multicast paging, the LCD screen will display the icon to indicate
that high definition voice is provided.
Default codec for multicast paging is configurable via web user interface only.
You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the
pre-configured multicast address(es) without involving SIP signaling. You can specify up to 31
multicast addresses that the phone listens to on the network.
RTP stream is listened in the speakerphone mode by default. If you want to listen the RTP stream
using the engaged audio device (speakerphone, handset or headset), contact your system
administrator for more information.
Fixed volume to play RTP stream for specified paging group is configurable by your system
administrator.
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Advanced Phone Features
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging
Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an
incoming multicast paging call is lower than that of the active call, it will be ignored
automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in
progress will take precedence over all incoming multicast paging calls. Valid values in the
Paging Barge field:
1
to
31
: Define the priority of the active call, 1
with
the highest priority, 31
with
the lowest.
Disabled
: The voice call in progress
will
take precedence over all
incoming paging calls.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging
calls when there is already a multicast paging call on the phone. If enabled, the phone will
ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer
incoming multicast paging calls automatically and place the previous multicast paging call on
hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
To configure multicast listening addresses via web user interface:
1. Click on Directory->Multicast IP.
2. Select the desired value from the pull-down list of Paging Barge.
3. Select the desired value from the pull-down list of Paging Priority Active.
4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone
listens to for incoming RTP multicast in the Listening Address field.
5. (Optional.) Enter the label in the Label field.
Label will appear on the LCD screen when receiving the multicast RTP stream.
6. Select the desired channel to listen from the pull-down list of Channel.
The default channel is 0.
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Using Multicast Paging
Note
Note
156
-T27G IP Phone
7. Click Confirm to accept the change.
The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest.
Multicast listening addresses are configurable via web user interface only.
To send RTP stream via a multicast paging key when the receiver’s phone is idle:
1. Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port).
Both the sender’s and receiver’s phones play a warning tone and the receiver automatically
answers the multicast RTP session in the speakerphone mode.
The multicast paging key LED illuminates solid green.
The following figure shows a multicast RTP session on the phone:
2. You can do the following:
To place the current
multicast RTP session on hold
, p
ress the
Hold
soft key
.
The sender’s phone places the multicast RTP session on hold and receiver’s phone
releases the session.
To resume the held multicast RTP session, press the Resume soft key.
The multicast RTP session is established again.
To end the
multicast RTP session
, press
the
EndCall
soft key.
Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For
outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
To send RTP stream via a paging list key when the receiver’s phone is idle:
1. Press the paging list key when the phone is idle.
2. Press or to select the desired paging group.
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Advanced Phone Features
3. Press or the Paging soft key to send RTP.
4.
Your can do the following:
To place the current
multicast RTP session on hold
, p
ress the
Hold
soft key
.
The sender’s phone places the multicast RTP session on hold and receiver’s phone
releases the session.
To resume the held multicast RTP session, press the Resume soft key.
The multicast RTP session is established again.
To end the
multicast RTP session
, pr
ess
the
EndCall
soft key.
Music on Hold (MoH)
Music on hold (MoH) is the business practice of playing recorded music to fill the silence that
would be heard by the party placed on hold. To use this feature, you should specify a SIP URI
pointing to a Music on Hold Server account. When a call is placed on hold, the phone will send a
SIP INVITE message to the Music on Hold Server account. The Music on Hold Server account
automatically answers the SIP INVITE messages and immediately plays audio from some source
located anywhere (LAN, Internet) to the held party. Contact your system administrator for the
SIP URI.
Note
If your server supports the MOH feature, you can also upload the custom music file into it
directly. For more information, contact your service provider.
To configure music on hold server via web user interface:
1. Click on Account->Advanced.
2. Select the desired account from the pull-down list of Account.
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Automatic Call Distribution (ACD)
Note
Note
158
-T27G IP Phone
3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
4. Click Confirm to accept the change.
When you place a call on hold, the held party can hear the music.
For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.
ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T27G IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance.
Make sure ACD is enabled on your IP phone. For more information, contact your system
administrator.
To configure an ACD key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select ACD from the Type field.
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4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key is configurable via web user interface at the path Dsskey->Line Key.
To log into the ACD system:
1.
Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
2.
Press the Login soft key to log in.
Note
Contact your system administrator for the User ID and Password to access the ACD system.
After configuring an ACD key, you can press the ACD key to log into the ACD system. After
logging in, you are ready to receive calls from the ACD system. You can press the ACD key to
show your current ACD user status. You can press the Avail/Unavail soft key to change your
ACD user status. ACD user status synchronizes on both IP phone and ACD system.
When you set the ACD user status to be available, the ACD key LED illuminates solid green, and
then the server begins distributing calls to your IP phone. When you set the ACD user status to
be unavailable, the ACD key LED flashes green, and then the server temporarily stops
distributing calls to your IP phone. To log out of the ACD system, press the Logout soft key.
Note
It is recommended you configure no more than one ACD key per phone. At any time, at most one
ACD key can be in progress on your phone.
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Shared Call Appearance (SCA)
You can use SCA feature to share an extension which can be registered on two or more IP
phones at the same time. The shared line is indicated by a different line icon.
In the following figure, the first line is private and the second line is shared:
If two phones share a line, an incoming call to this extension will cause both phones to ring
simultaneously. The incoming call can be answered on either phone but not both.
This feature is very useful in the boss and secretary scenario. For example, the secretary can
share the boss's extension on her phone. When there is an incoming call to the extension of the
boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or
the secretary can answer the call. Calls on the shared line can be placed on hold, barged in or
retrieved from another shared phone.
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Advanced Phone Features
Configuring SCA Feature on the IP Phone
You can configure a primary account on the IP phone and other alternate accounts on the other
IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys
with Line type for a registered shared line on the phone (If auto linekeys feature is enabled). For
example, party A, party B share the account 4603, phone A registers the primary account 4603
and assigns line key 1 and line key 2 for the account 4603, phone B registers the alternate
account 4603_1 and assigns line key 1 and line key 2 for the account 4603_1, phone C registers
the account 4604.
To configure the auto linekeys feature via web user interface:
1.
Click on Features->General Information.
2.
Select Enabled from the pull-down list of Auto LineKeys.
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If Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type
for a registered shared line on the phone.
3.
Click Confirm to accept the change.
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To configure the shared line settings and the number of line key on phone A via web user
interface:
1.
Register the primary account 4603.
2.
Click on Advanced, and then select Shared Call Appearance from the pull-down list of
Shared Line.
3.
Enter the desired number in the Number of line key field.
This field appears only if Auto Linekeys is enabled.
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The default value is 1. In this example, the value is set to 2.
4.
Click Confirm to accept the change.
The phone A will automatically configure the line keys from the first unused DSS key, according
to the configured number in the Number of line key field.
To configure the shared line settings and the number of line key on phone B via web user
interface:
1.
Register the alternate account 4603_1.
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from the pull
2.
3.
(Enter the primary account 4603 in the Register Name field.)
Click on Advanced, and then select Shared Call Appearance
Shared Line.
Enter the desired number in the Number of line key field.
This field appears only if Auto Linekeys is enabled.
The default value is 1. In this example, the value is set to 2.
Advanced Phone Features
-down list of
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4.
Click Confirm to accept the change.
The phone B will automatically configure the line keys from the first unused DSS key, according
to the configured number in the Number of line key field.
Configuring private hold soft key or private hold key
Public hold allows any shared line to retrieve the held call. Private hold only allows the hold
party to retrieve the held call. For example, you can retrieve the held call on either phone A or
phone B when you place a call on public hold; you can retrieve the held call only on phone A
when you place a call on private hold on phone A. By default, the private hold soft key isn’t
displayed on the LCD screen. You need to configure either the private hold soft key or a private
hold key before you place the call on private hold.
To configure the private hold soft key via web user interface:
1.
Click on Settings->Softkey Layout.
2.
Select Enabled from the pull-down list of Custom Softkey.
3.
Select On Talk from the pull-down list of Call States.
4.
Select PriHold from the Unselected Softkeys column and then click .
The PriHold appears in the Selected Softkeys column.
5. Click Confirm to accept the change.
Note
Configuring the private hold soft key may affect the softkey layout in the Talking state. Contact
your administrator for more information.
To configure a private hold key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select Key Event from the Type field.
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4. Press or , or the Switch soft key to select Private Hold from the Key Type field.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
Configuring call pull feature
Call pull feature allows users to retrieve an existing call from another shared phone that is in
active or public hold status.
To configure the call pull feature access code via web user interface:
1.
Click on Account->Advanced.
2.
Select the desired account from the pull-down list of Account.
3.
Enter the call pull feature access code (e.g., *11) in the Call Pull Feature Access Code field.
4.
Click Confirm to accept the change.
The phone will dial out “*11” automatically when you press the CallPull soft key.
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Using SCA Feature on the IP Phone
This section provides you with detailed information on using the SIP-T27G IP phone in a SCA
Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED
which associates with a shared line will change. For more information on line key LED indicators,
refer to LED Instructions on page 5.
You can do the following using the IP phone in a SCA Hybrid Key System scenario:
Placi
ng calls
Answering calls
P
lac
ing a
call on hold
Retrieving a held call
Barg
ing
i
n
an active call
Call Pull
Placing Calls
You can have one call or multiple calls on the shared line.
To place a call on the shared line:
Do one of following:
-
Enter the desired number using the keypad when the phone is idle. Press , , or
the Send soft key.
The phone will dial the entered number using the first line key.
-
Press the line key when the phone is idle to enter the dialing screen.
Enter the desired number using the keypad and then press , , or the Send soft
key.
The phone will dial the entered number using the selected line key.
To place multiple calls on the shared line:
You can have more than one call on the shared line. To place a new call when there is an active
call on the line key 1 of phone A, do one of the following on phone A:
-
Press or the Hold soft key. The original call is placed on hold.
Press the NewCall soft key to enter the dialing screen.
Enter the desired number using the keypad.
Press , , or the Send soft key.
Phone A will dial the entered number using the line key 2 automatically.
-
Press the line key. The original call is placed on hold.
Enter the desired number using the keypad.
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Press , , or the Send soft key.
Phone A will dial the entered number using the selected line key.
Answering Calls
You can have one call or multiple calls on the shared line. Incoming calls will be distributed
evenly among the available line keys.
To answer a call on the shared line:
When an incoming call arrives on the shared line, the phone A and phone B will ring
simultaneously, and the LED indicators of the line key 1 on both phone A and phone B will flash
green. You can answer the incoming call on either phone A or phone B but not both.
Do one of the following on phone A or phone B:
-
Press the line key 1, , or the Answer soft key on phone A.
The LED indicator of the line key 1 on phone A will illuminate solid green and phone B will
illuminate solid red.
-
Press the line key 1, , or the Answer soft key on phone B.
The LED indicators of the line key 1 on phone A will illuminate solid red and phone B will
illuminate solid green.
To answer multiple calls on the shared line:
An incoming call arrives on the shared line when there is an active call on phone A’s line key 1.
The LED indicators of the line key 2 on both phone A and phone B will fast flash green. You can
answer the incoming call on either phone A or phone B. The LCD screen of phone A displays the
information of the incoming call (e.g., “Incoming call: 4604 Yealink”).
Note
Make sure call waiting feature is enabled on phone A. For more information, refer to
Call Waiting on page 119.
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ing a
Note
Plac
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Do one of the following on phone A:
-
Press the line key 2. Phone B stops ringing.
-
Press the Answer soft key. Phone B stops ringing.
-
Press to access the new call.
Press or the Answer soft key. Phone B stops ringing.
The incoming call is answered and the original call is placed on hold. The LED indicators of
the line key 1 on phone A will slowly flash green and phone B will slowly flash red indicating
that there is the held call on the line key 1. The LED indicators of the line key 2 on phone A
will illuminate solid green and phone B will illuminate solid red indicating that there is an
active call on the line key 2.
You can also answer the call on phone B. Do one of the following on phone B:
-
Press the line key 2. Phone A stops ringing.
-
Press or the Answer soft key. Phone A stops ringing.
The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will
illuminate solid green indicating that there is an active call on the line key 2. Meanwhile,
The LED indicators of the line key 1 phone A will illuminate solid green and phone B will
illuminate solid red indicating that there is an active call on the line key 1.
If the number of incoming calls is greater than the configured line keys, the line keys will be used
by sequence circulation.
Call on Hold
To place a call on public hold:
1.
Press or the Hold soft key on phone A when party A and party C are talking.
The line key LEDs on phone A slowly flash green and phone B slowly flash red when the
shared line call is placed on hold.
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Advanced Phone Features
To place a call on private hold:
1.
Press the PriHold soft key or private hold key on phone A when there is an active call on
the shared line (You may need to press the More soft key to see the PriHold soft key).
The line key LED slowly flashes green on phone A when the shared line call is placed on
private hold.
The line key LED illuminates solid red on phone B when the shared line call is placed on
private hold.
Retrieving a Held Call
To retrieve a call placed on public hold:
You can retrieve the public held call on either phone A or phone B.
To retrieve the call on phone A:
1.
Press the line key with the slowly flashing green LED indicator, or the Resume soft
key.
The conversation between phone A and phone C is retrieved.
To retrieve the call on phone B:
Do one of the following:
-
Press the line key with the slowly flashing red LED indicator.
-
Long press the desired line key.
The Cancel, CallPull, NewCall and Retrieve soft keys appear on the LCD screen.
Press the Retrieve soft key to retrieve the call.
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The conversation is established between phone B and phone C, phone A disconnects the call.
And the line key LEDs on phone A illuminate solid red and phone B illuminate solid green.
To retrieve a call placed on private hold:
The private held call can be only retrieved by the hold party (party A).
Do one of the following:
-
Press the line key with the slowly flashing green LED indicator.
-
Press the Resume soft key on phone A.
Barging In an Active Call
To interrupt the active call on the shared line:
If phone A has only one active call, do the following:
1.
Long press the desired line key on phone B.
The Cancel, CallPull, NewCall and BargeIn soft keys appear on the LCD screen of phone
B.
2.
Press the BargeIn soft key to interrupt the active call of phone A.
Party B will set up a conference call with the other parties in the active call.
3.
Press , the Hold or the EndCall soft key.
-
If any party in the conference call presses or the Hold soft key, two-way voice
can be heard between the remaining parties.
-
If party A or party B presses the EndCall soft key, the remaining parties are still
connected. If the other party (not the shared line party) presses the EndCall soft key,
the conference call is ended.
You can also press the line key with the solid red LED indicator on phone B to set up a
conference call with the other parties in the active call.
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Advanced Phone Features
If phone A has more than one call, do the following:
1.
Long press the desired line key on phone B.
The list of calls appears on the LCD screen of phone B.
2.
Press or to select the active call.
The Cancel, CallPull, NewCall and BargeIn soft keys appear when the active call is
highlighted.
3.
Press the BargeIn soft key to interrupt the active call of phone A.
Party B may hear a warning tone and then set up a conference call with the other parties of
the active call.
4.
Press , the Hold or the EndCall soft key.
-
If any party in the conference call presses , the Hold soft key, two-way voice can
be heard between the remaining parties.
-
If party A or party B presses the EndCall soft key, the remaining parties are still
connected. If the other party (not the shared line party) presses the EndCall soft key,
the conference call is ended.
Call Pull
Call pull feature allows users to retrieve an existing call from another shared phone that is in
active or hold status. For example, when there is a call between phone A and phone C, you can
use call pull feature on phone B to retrieve this call from phone A. Then the call is established
between phone B and phone C.
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To retrieve a call from another shared phone:
If there is an active call between phone A and phone C, do the following:
1.
Long press the desired line key on phone B.
The Cancel, CallPull, NewCall and BargeIn soft keys appear on the LCD screen of phone
B.
2.
Press the CallPull soft key.
The active call has been retrieved from the phone A successfully.
If there is a held call between phone A and phone C, do the following:
1.
Long press the desired line key on phone B.
The Cancel, CallPull, NewCall and Retrieve soft keys appear on the LCD screen of phone
B.
2.
Press the CallPull soft key.
The held call has been retrieved from the phone A successfully.
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Advanced Phone Features
Bridged Line Appearance (BLA)
BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific
extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group
should be pre-configured on the server and one of them is specified as a BLA number. BLA
depends on support from a SIP server.
In the following figure, the first line is private and the second line is shared:
Any IP phone can be used to originate or receive calls on the bridged line. An incoming call to
the BLA number can be presented to multiple phones in the group simultaneously. The
incoming call can be answered on any IP phone of the group but not all.
Configuring BLA Feature on the IP Phone
You can share a BLA number on two or more phones. For example, phone A registers the
account 14019833020 and assigns BLA number, phone B registers the account 10462190020
and assigns BLA number, phone C registers the account 14755608020. Phone A and phone B
share the BLA number 14084588327.
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To register an account and configure BLA feature on phone A via web user interface:
1.
Register the account 14019833020.
2.
Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
3.
Enter the desired number in the BLA Number field.
4.
Click Confirm to accept the change.
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Advanced Phone Features
To register an account and configure BLA feature on phone B via web user interface:
1.
Register the account 10462190020.
2.
Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
3.
Enter the desired number in the BLA Number field.
4.
Click Confirm to accept the change.
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Using BLA Feature on the IP Phone
This section provides you with detailed information on using the SIP-T27G IP phone in a BLA
scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line
will change. For more information on line key LED indicators, refer to LED Instructions on page 5.
You can do the following using the IP phone in a BLA scenario:
Placing calls
Answering calls
Place a call on hold
Retrieving a held call
Placing Calls
You can have one call or multiple calls on the bridged line.
To place a call on the bridged line:
Do one of following:
-
Enter the desired number using the keypad when the phone is idle.
Press , , or the Send soft key.
The phone will dial the entered number.
-
Press the line key when the phone is idle to enter the dialing screen.
Enter the desired number using the keypad and then press , , or the Send soft
key.
The phone will dial the entered number.
To place multiple calls on the bridged line:
You can have more than one call on the bridged line. To place a new call when there is an active
call on phone A, do one of the following on the phone A:
-
Press or the Hold soft key. The original call is placed on hold.
Press the NewCall soft key to enter the dialing screen.
Enter the desired number using the keypad.
Press , , or the Send soft key.
Phone A will dial the entered number.
-
Press the line key. The original call is placed on hold.
Enter the desired number using the keypad.
Press , , or the Send soft key.
Phone A will dial the entered number.
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Advanced Phone Features
Answering Calls
When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the
bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line
key on both phone A and phone B will flash green. You can answer the incoming call on either
phone A or phone B but not both.
Do one of the following on phone A or phone B:
-
Press , or the Answer soft key on phone A.
Phone B stops ringing. The LED indicator of the line key on the phone A will illuminate solid
green. At the meanwhile, the LED indicator of the line key on the phone B will illuminate
solid red indicating that there is an active call on the phone A.
-
Press , or the Answer soft key on phone B.
Phone A stops ringing. The LED indicator of the line key on the phone B will illuminate solid
green. At the meanwhile, the LED indicator of the line key on the phone A will illuminate
solid red indicating that there is an active call on the phone B.
Placing a Call on Hold
To place a call on hold:
1.
Press or the Hold soft key on phone A when party A and party C are talking.
The line key LEDs on phone A slowly flash green and phone B slowly flash red when the
bridged line call is placed on hold.
Retrieving a Held Call
If there is a held call between phone A and phone C, you can retrieve a held call on either phone
A or phone B.
To retrieve the held call on phone A:
1.
Press the line key with the slowly flashing green LED indicator, or the Resume soft
key on the phone A.
The conversation between phone A and phone C is retrieved.
To retrieve the held call on phone B:
1.
Press the line key with the slowly flashing red LED indicator on phone B.
The conversation is established between phone B and phone C, phone A disconnects the
call.
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Messages
Short Message Service (SMS)
You can send and receive text messages using the SIP-T27G IP phone. New text messages can
be indicated both acoustically and visually. When receiving a new text message, the phone will
play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will
prompt “n New Text Message(s)” (“n” indicates the number of unread text messages. e.g., 1 New
Text Message(s)) and a flashing icon .
Note
When the phone receives a text message, the text message prompt window will pop up by
default, if you want to disable the feature, contact your system administrator for more
information.
You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox. Each of the
boxes can store up to 100 text messages. If the number of the text messages in one box is more
than 100, the phone will directly delete the oldest text message in the box.
Note
SMS is not available on all servers. Contact your system administrator for more information.
To read a text message:
1. Press Menu->Message->Text Message->Inbox.
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Advanced Phone Features
2. Select the desired message and then press the View soft key.
Note
If the phone prompts receiving new text messages, you can also press the View soft key to read
the new messages directly.
To send a text message:
1. Press Menu->Message->Text Message->New Message.
2. Compose the new text message.
You can press the abc soft key to change the input mode.
3. Press the Send soft key.
4. (Optional.) Press or , or the Switch soft key to select the desired account from the
From field.
5. Enter the number you want to send the message to in the To field.
6. Press the Send soft key to send the message or the Back soft key to cancel.
Sending a text message is configurable via web user interface at the path Features->SMS.
To reply a text message:
1. Press Menu->Message->Text Message->Inbox.
2. Select the desired message and then press the Reply soft key.
3. Compose the new text message. You can press the abc soft key to change the input mode.
4. Press the Send soft key after completing the content.
5. Check the From and To fields, and then press the Send soft key.
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User Guide for the SIP
Voice Mail
Note
182
-T27G IP Phone
To delete a text message:
1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox).
2. Select the desired message and then press the Delete soft key.
3. Select Delete to delete the desired message, then press OK.
The LCD screen prompts "Delete the selected message?".
4. Press the OK soft key to delete this message or the Cancel soft key to cancel.
You can also delete all text messages by pressing the Delete soft key and then select Delete All.
For more information, refer to the above steps.
You can also delete a specific message by pressing the Delete soft key after viewing.
You can leave voice mails for someone else using the SIP-T27G IP phone. You can also listen to
voice mails that are stored in a voice mailbox. This feature is set up on the server side. It is not
available on all servers.
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Advanced Phone Features
When receiving a new voice mail, the phone will play a warning tone. The power indicator LED
will slowly flash red, and the LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the
number of unread voice messages, e.g., 27 New Voice Mail(s)) and a flashing icon .
If the voice mail pop-up message box disappears, it won't pop up again unless the user receives
a new voice mail or the user re-registers the account that has unread voice mail(s).
Note
You can configure the phone not to display the pop-up prompt, contact your system
administrator for more information.
To leave a voice mail:
You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the
call. Follow the voice prompt from the system server to leave a voice mail, and then hang up.
To configure voice mail access codes via phone user interface:
1. Press Menu->Message->Voice Mail->Set Voice Mail Code.
2. Press the navigation keys to highlight the account which you want to set.
3. Press the 123 soft key to select the proper input mode and then enter the voice mail access
code (e.g., *97).
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
Voice mail access codes must be predefined on the system server. Contact your system
administrator for the more information.
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Message Waiting Indica
Note
Note
184
-T27G IP Phone
To listen to voice mails:
1. When the LCD screen prompts that the phone receives a new voice mail and the power
indicator LED slowly flashes red, you can press or the Connect soft key to dial out the
voice mail access code.
2. Follow the voice prompt to listen to your voice mails.
Before listening to voice mails, make sure the voice mail access code has been configured.
When all new voice mails are retrieved, the power indicator LED will go out.
To view the voice mail via phone user interface:
1. Press Menu->Messages->Voice Mail->View Voice Mail.
The LCD screen displays the amount of new and old voice mails.
2. Select an account and then press the Connect soft key to listen to voice mails.
tor (MWI)
The SIP-T27G IP phone supports MWI when receiving a new voice message. If someone leaves
you a voice mail, you will receive a message waiting indicator. MWI will be indicated in three
ways: a warning tone, an indicator message (including a voice mail icon) on the LCD screen, and
the power indicator LED slowly flashes red. This will be cleared when you retrieve all voice mails
or delete them.
The MWI service is unsolicited for some servers, so the SIP-T27G IP phone only handles the MWI
messages sent from the server. But for other servers, the MWI service is solicited, so the
SIP-T27G IP phone must enable subscription for MWI.
MWI service is not available on all servers. Contact your system administrator for more
information.
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Advanced Phone Features
The MWI subscription parameters you need to know:
Options
Description
Subscribe for MWI
Enable or disable a subscription for MWI service.
MWI Subscription Period
Period of MWI subscription.
SUBSCRIBE request before initial SUBSCRIBE expiration
The
IP
phone
sends a refresh
.
Enable or disable a subscription to the voice mail number
Subscribe MWI To Voice
for MWI service.
Mail
To use this feature, you should also configure the voice
mail number.
Note
The phone will send SUBSCRIBE messages for the MWI service to the account or the voice
number MWI service depending on the server. Contact your system administrator for more
information.
To configure subscribe for MWI via web user interface:
1. Click on Account->Advanced.
2. Select the desired account from the pull-down list of Account.
3. Select Enabled from the pull-down list of Subscribe for MWI.
4. Enter the period time in the MWI Subscription Period(Seconds) field.
5. Click Confirm to accept the change.
The IP phone will subscribe to the account number for MWI service by default.
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using Subscribe MWI
Note
186
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To enable subscribe MWI to voice mail via web user interface:
1. Click on Account->Advanced.
2. Select the desired account from the pull-down list of Account.
3. Select Enabled from the pull-down list of Subscribe for MWI.
4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail.
5. Enter the desired voice mail number in the Voice Mail field.
6. Click Confirm to accept the change.
The IP phone will subscribe to the voice mail number for MWI service
To Voice Mail.
MWI subscription is configurable via web user interface only.
| Page 197 |
Regulatory Notices
Regulatory Notices
Service Agreements
Contact your Yealink Authorized Reseller for information about service agreements applicable
to your product.
Limitations of Liability
TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELF AND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF
YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE
PURCHASE RICE PAID, AT YEALINK’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES
WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
Safety Instructions
Save these instructions. Read these safety instructions before use!
The following basic safety precautions should always be followed to reduce the risk of fire,
electrical shock, and other personal injury.
General Requirements
Before you install and use the device, read the safety instructions carefully and
observe the situation during operation.
During the process of storage, transportation, and operation, please always keep
the device dry and clean.
During
the process of storage, transportation, and operation, please avoid collision
and crash of the device.
Please do not attempt to dismantle the device by yourself.
In case of any
discrepancy, please contact the appointed maintenance center for repair.
Witho
ut prior written consent, no organization or individual is permitted to make
any change to the structure or the safety design of the device. Yealink is under no
circumstances liable to consequences or legal issues caused by such changes.
Please refer to th
e relevant laws and statutes while using the device. Legal rights of
others should also be respected as well.
Environmental Requirements
Place the device at a well
-
ventilated place. Do not expose the device under direct
sunlight.
Keep
the device dry and f
ree of dust
.
Place the device on a stable and level platform.
187
| Page 198 |
User Guide for the SIP
Operating Requirements
Cleaning Requirements
188
-T27G IP Phone
Please do not place heavy objects on the device in case of damageand deformation
caused by the heavy load.
Keep at least 10 cm between the device and the closest object for heat dissipation.
Do not place the device on or near any inflammable or fire-vulnerable object, such
as rubber-made materials.
Keep the device away from any heat source or bare fire, such as a candle or an
electric heater.
Keep the device away from any household appliance with a strong magnetic field or
electromagnetic field, such as a microwave oven or a refrigerator.
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory in case of accidental
swallowing.
Please only use the accessories provided or authorized by the manufacturer.
The power supply of the device must meet the requirements of the input voltage of
the device. Please use the provided surge protection power socket only.
Before plugging or unplugging any cable, make sure that your hands are
completely dry.
Do not spill liquid of any kind on the product or use the equipment near water, for
example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming
pool.
Do not tread on, pull, or over-bend any cable in case of malfunction of the device.
During a thunderstorm, stop using the device and disconnect it from the power
supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL)
twisted pair (the radio frequency cable) to avoid lightning strike.
If the device is left unused for a rather long time, disconnect it from the power
supply and unplug the power plug.
When there is smoke emitted from the device, or some abnormal noise or smell,
disconnect the device from the power supply, and unplug the power plug
immediately. Contact the specified maintenance center for repair.
Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
Before connecting a cable, connect the grounding cable of the device first. Do not
disconnect the grounding cable until you have disconnected all other cables.
Before cleaning the device, stop using it and disconnect it from the power supply.
Use a piece of soft, dry and anti-static cloth to clean the device.
Keep the power plug clean and dry. Using a dirty or wet power plug may lead to
electric shock or other perils.
| Page 199 |
Appendix
Time Zones
Appendix A –
Time Zone
-11
-10
-9:30
-9
-8
-7
-6
-5
-4:30
-4
-3:30
-3
-2:30
-2
-1
0
+1
+2
+3
+3:30
+4
+4:30
+5
+5:30
+5:45
+6
+6:30
+7
+8
+8:45
+9
Appendix
Time Zone Name
Samoa
United States-Hawaii-Aleutian, United States-Alaska-Aleutian
French Polynesia
United States-Alaska Time
Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United
States-Pacific Time
Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United
States-MST no DST, United States-Mountain Time
Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico
City,Acapulco), United States-Central Time
Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana),
United States-Eastern Time
Venezuela(Caracas)
Canada(Halifax,Saint John), Chile(Santiago), Paraguay(Asuncion),
United Kingdom-Bermuda(Bermuda), United Kingdom(Falkland
Islands), Trinidad&Tobago
Canada-New Foundland(St.Johns)
Argentina(Buenos Aires), Brazil(DST), Brazil(no DST),
Denmark-Greenland(Nuuk)
Newfoundland and Labrador
Brazil(no DST)
Portugal(Azores)
Denmark-Faroe Islands(Torshavn), GMT, Greenland, Ireland(Dublin),
Morocco, Portugal(Lisboa,Porto,Funchal), Spain-Canary Islands(Las
Palmas), United Kingdom(London)
Albania(Tirane), Austria(Vienna), Belgium(Brussels),
Caicos, Chad, Croatia(Zagreb), Czech Republic(Prague),
Denmark(Kopenhagen), France(Paris), Germany(Berlin),
Hungary(Budapest), Italy(Rome), Luxembourg(Luxembourg),
Macedonia(Skopje), Namibia(Windhoek), Netherlands(Amsterdam),
Spain(Madrid)
Estonia(Tallinn), Finland(Helsinki), Gaza Strip(Gaza), Greece(Athens),
Israel(Tel Aviv), Jordan(Amman), Latvia(Riga), Lebanon(Beirut),
Moldova(Kishinev), Romania(Bucharest), Russia(Kaliningrad),
Syria(Damascus), Turkey(Ankara), Ukraine(Kyiv, Odessa)
East Africa Time, Iraq(Baghdad), Russia(Moscow)
Iran(Teheran)
Armenia(Yerevan), Azerbaijan(Baku), Georgia(Tbilisi),
Kazakhstan(Aktau), Russia(Samara)
Afghanistan(Kabul)
Kazakhstan(Aqtobe), Kyrgyzstan(Bishkek), Pakistan(Islamabad),
Russia(Chelyabinsk)
India(Calcutta)
Nepal(Katmandu)
Kazakhstan(Astana, Almaty), Russia(Novosibirsk,Omsk)
Myanmar(Naypyitaw)
Russia(Krasnoyarsk), Thailand(Bangkok)
Australia(Perth), China(Beijing), Russia(Irkutsk, Ulan-Ude),
Singapore(Singapore)
Eucla
Japan(Tokyo), Korea(Seoul), Russia(Yakutsk,Chita)
189
| Page 200 |
User Guide for the SIP
T27G IP Phone
190
-
Time Zone
+9:30
+10
+10:30
+11
+11:30
+12
+12:45
+13
+13:30
+14
Time Zone Name
Australia(Adelaide), Australia(Darwin)
Australia(Brisbane), Australia(Hobart),
Australia(Sydney,Melboume,Canberra), Russia(Vladivostok)
Australia(Lord Howe Islands)
New Caledonia(Noumea), Russia(Srednekolymsk Time)
Norfolk Island
New Zealand(Wellington,Auckland), Russia(Kamchatka Time)
New Zealand(Chatham Islands)
Tonga(Nukualofa)
Chatham Islands
Kiribati
| Page 201 |
Appendix B – Menu Structure
Appendix
191
| Page 202 |
User Guide for the SIP-T27G IP Phone
192
| Page 203 |
Configuring SCA Feature on the IP Phone
Configuring the BLF Feature on the Phone
onfiguring the Intercom Feature
Instructions
eactivation
s
Index
A
About This Guide v
Accessing the Remote Phone Book 57
Account Management 78
Account Registration 78
Adding a Contact to the Local
Directory/Blacklist 59
Adding Contacts 47
Adding Groups 44
Administrator password 34
Advanced Phone Features 135
Anonymous Call 132
Anonymous Call Rejection 133
Answering Calls 92
Appendix A 189
Appendix A – Time Zones 189
Appendix B – Menu Structure 191
Area Code 84
Attended Transfer 118
Audio Settings 38
Auto Answer 92
Auto Redial 96
Automatic Call Distribution (ACD) 158
B
Backlight 30
Basic Call Features 89
Basic Network Settings 20
Blacklist 54
BLF List 142
BLF Ring Type 42
Blind Transfer 115
Block Out 85
Bridged Line Appearance (BLA) 175
Busy Lamp Field (BLF) 135
C
Call Completion 97
Call Forward 106
Call History Management 58
Call Hold/Resume 100
Call Mute 99
Call Park 122
Call Pickup 122
Call Recording 142
Call Transfer 114
Call Waiting 119
CE Mark Warning vi
Conference 120
Configuring a Record Key 144
Configuring a URL Record Key 145
Configuring BLA Feature on the IP Phone 175
161
135
C
Phone 148
Contact Management 42
Contrast 31
Copyright vi
Customizing Your Phone 27
D
Declaration of Conformity vi
Deleting History Records 59
Dial Plan 80
Dial Now 82
Directed Call Pickup 128
Directory 43
Disabling History Record 60
Do Not Disturb (DND) 101
Documentation 11
DSS Keys 65
Dynamic Forwarding 114
E
Emergency Number 86
Ending Calls 93
Entering Data and Editing Fields
Ext Keys 77
F
FAC Mode 123
Feature Status Icons 3
G
General Settings 27
Getting Started 13
Group Call Pickup 130
H
Hardware Component
Headset Mode Activation/D
Headset Use 63
Hot Desking 146
Hotline 87
I
Icon Instructions 3
Idle Screen 22
Importing/Exporting Contact list
In This Guide v
Index
on the IP
23
1
63
52
193
| Page 204 |
User Guide for the SIP-T27G IP Phone
Incoming Intercom Calls 148
Incoming/Outgoing Call Lookup 57
Index 193
Intercom 147
K
Keep Mute 100
Key As Send 35
Key Tone 42
L
Language 31
LED Instructions 4
Limitation of Liability 187
Line Key Feature 67
Line Key Icons 4
Line Keys 65
Live Dialpad 87
Local Conference 120
Local Directory 44
Logo Customization 62
M
Message Waiting Indicator (MWI) 184
Messages 180
Multicast Paging 150
Multiple Line Keys per Account 79
Music on Hold (MoH) 157
Mute a Call 99
Mute While Dialing 100
N
Network Conference 121
O
Optional Accessories 15
Other Icons 4
Overview 1
P
Packaging Contents 13
Page Tips 67
Phone Initialization 18
Phone Installation 16
Phone Lock 35
Phone Status 19
Phone User Interface 8
Placing a Call from History Records 58
Placing Calls 90
Placing Calls to Contacts 51
Programable Keys 75
R
ReCall 98
Receiving RTP Stream 154
Recent Call In Dialing 93
194
Recording a Call 145
Redialing Numbers 93
Registration 22
Regulatory Notices 187
Remote Phone Book 56
Replace Rule 81
Ring Tones 40
S
Safety Instructions 187
Search Source List in Dialing 60
Searching for Contacts 51
Semi-attended Transfer 117
Sending RTP Stream 151
Service Agreements 187
Shared Call Appearance (SCA) 160
Short Message Service (SMS) 180
Static Forwarding 106
System Customizations 60
T
Table of Contents vii
Time & Date 32
Transfer Mode 126
U
User Interfaces 7
Using BLA Features on the IP Phone 178
Using BLF Features on the IP Phone 135
Using Intercom 150
Using Multicast Paging 156
Using SCA Features on the IP Phone 168
V
Viewing History Records 58
Voice Mail 182
Volume 38
W
Warranty vi
Web User Interface 8
WEEE Warning vii